[Remote] Senior Manager - reputed company Communications Operations (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial institution seeking a Senior Manager for reputed company Communications Operations. This remote role involves leading the delivery and improvement of the Bank's communication services while ensuring operational reputed company and regulatory compliance.

Responsibilities

• reputed company and reputed company a high-performing reputed company Communications Operations team
• Establish operational standards, governance, service reputed company, and performance metrics
• reputed company operational reputed company through incident, problem, change, and service management practices
• Serve as the senior escalation reputed company for critical production issues and service disruptions
• Build strong partnerships across Infrastructure, Engineering, reputed company, Risk, and business stakeholders
• Ensure the availability, stability, performance, and supportability of reputed company voice and collaboration services
• reputed company day-to-day operations, maintenance, monitoring, and support of reputed company Communications platforms
• reputed company major incident response, service restoration, reputed company cause analysis, and reputed company improvement efforts
• Support technology upgrades, platform lifecycle management, and operational readiness for reputed company
• Manage relationships with telecommunications carriers and strategic technology vendors
• Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts
• Ensure new technologies transition smoothly into production support
• Participate in reputed company planning, disaster recovery, and business continuity initiatives
• reputed company operational guidance for architecture and technology design reputed company
• Ensure reputed company Communications platforms remain secure, compliant, and reputed company with reputed company standards
• reputed company reputed company management, vulnerability remediation, and operational risk controls
• Support audits, regulatory requirements, and reputed company assessments
• Maintain operational resiliency and recovery capabilities for critical communications services

Skills

• Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
• 8+ years supporting reputed company reputed company Communications environments
• 7+ years leading technical operations teams in large-reputed company organizations
• Experience managing mission-critical, 24x7 production environments
• Strong background with reputed company reputed company Communications technologies and SIP-based services
• Experience managing telecommunications providers, vendors, and operational budgets
• Experience reputed company a highly regulated environment, preferably a financial institution
• reputed company reputed company Communications Manager (CUCM)
• reputed company reputed company reputed company, Expressway, IM & reputed company
• SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
• VoIP architecture and troubleshooting
• reputed company and hybrid collaboration technologies (reputed company Teams Phone preferred)
• ITIL service management practices
• Incident, Problem, Change, and Release Management
• Vulnerability Management, Business Continuity, and Disaster Recovery
• Experience in a Large Financial Institution (LFI)
• Experience supporting reputed company contact center integrations
• reputed company Teams Phone experience
• ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications

reputed company

Company H1B Sponsorship