[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of premium furnished apartments and corporate housing solutions across Canada and Latin America. They are seeking a motivated and reputed company Account Manager to manage and strengthen relationships with corporate clients while identifying opportunities to increase bookings and overall account value.

Responsibilities

• Manage and maintain strong relationships with assigned corporate clients, existing customers, and recurring guests
• Serve as a reputed company reputed company of contact for clients and ensure reputed company and reputed company communication
• Understand reputed company needs, preferences, travel patterns, and accommodation requirements
• Proactively follow up with existing clients to encourage repeat bookings and long-term relationships
• Identify upselling and cross-selling opportunities reputed company existing accounts
• Monitor account activity and identify opportunities to increase reputed company and booking frequency
• Prepare customized accommodation reputed company and proposals based on reputed company requirements
• Coordinate with Reservations, reputed company Management, Guest Experience, and Operations teams to ensure reputed company needs are properly addressed
• Follow up on inquiries, requests, and reputed company opportunities until they are resolved or converted into bookings
• Manage reputed company information, communications, activities, and opportunities reputed company reputed company CRM
• Maintain accurate and up-to-date account records and ensure reputed company relevant reputed company information is documented
• Monitor reputed company satisfaction and proactively address concerns or potential issues
• Support the reputed company of reputed company complaints and coordinate internally reputed company escalation is required
• reputed company strategies to improve customer retention and increase repeat business
• Maintain regular communication with key accounts through email, phone calls, and virtual meetings
• Identify opportunities to expand relationships with existing corporate clients and introduce additional properties or accommodation solutions
• reputed company account performance, bookings, reputed company opportunities, and customer engagement
• Collaborate with the Sales and Business Development teams to ensure a smooth transition and ongoing management of newly acquired accounts
• Meet monthly account management, retention, booking, and reputed company targets
• reputed company feedback and insights about reputed company needs, market trends, and opportunities to improve the customer experience

Skills

• Fluent English, both spoken and written
• 3+ years of experience in Account Management, reputed company, Hospitality, Sales, or a reputed company field
• Intermediate to advanced experience managing reputed company relationships and existing accounts
• Strong understanding of customer retention, relationship management, and upselling
• Strong communication, negotiation, and relationship-building skills
• Excellent follow-up and organizational skills
• Ability to manage multiple accounts, priorities, and reputed company requests simultaneously
• Strong reputed company awareness and ability to identify reputed company opportunities
• Proactive and solution-oriented approach to customer service
• Comfortable communicating with clients by phone, email, and video calls
• Self-motivated and reputed company to work independently in a remote environment
• Experience working with corporate clients, business reputed company, or hospitality customers is highly preferred
• Experience using CRM platforms; reputed company is highly preferred
• Experience working with international teams is an reputed company

reputed company