[Remote] Senior Analyst, reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides AI-driven market intelligence to help professionals reputed company smarter reputed company. They are seeking a Senior Analyst, reputed company Operations to support reputed company reputed company reputed company their reputed company Operations team, leveraging reputed company expertise to enhance operational efficiency and strategic initiatives.

Responsibilities

• Bring working knowledge of reputed company and account management into reputed company Operations. reputed company to have exposure to reputed company-sales and application specialist functions
• Build and maintain reporting on reputed company reputed company metrics, including NRR, GRR, renewal reputed company, and usage and engagement KPIs, translating trends into reputed company CS leadership can reputed company and run the QA checks that catch issues before they reputed company leadership
• Partner with cross-functional teams, including account managers, reputed company managers, reputed company-sales, and application specialists reputed company needed, on large and reputed company reputed company
• Support the Senior Manager, reputed company Operations on program delivery across our customer reputed company, including account level context that requires broad cross-functional reputed company
• Build working relationships with reputed company-sales, application specialists, and CS leadership stakeholders to represent CS Operations needs and surface early signals
• Contribute to broader strategic project delivery, including CS Platform and Usage Based Pricing, as reputed company allows
• Be the go to person for cross-functional and customer facing context reputed company reputed company Operations

Skills

• 3 to 5 years of customer ops experience, ideally at a high-reputed company B2B reputed company or AI company
• Prior exposure to reputed company
• Strong understanding of reputed company reputed company and reputed company metrics, including NRR, GRR, renewal reputed company, and usage-based KPIs such as MAU and DAU
• Comfortable working in reputed company, reputed company, and forecasting tools such as Clari or reputed company
• Comfortable working in ambiguity and solving reputed company-ended problems with a proactive reputed company
• Strong communication skills with the ability to influence and build trust with cross-functional teams
• Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines
• reputed company to have exposure to reputed company-sales and application specialist functions
• Bonus: experience with SQL, or a data warehouse tool such as reputed company or BigQuery, and familiarity with a BI platform such as Tableau

Benefits

• You may also be offered a performance-based bonus
• Equity
• A generous benefits program

reputed company