Care Coordinator (US reputed company) - CST Hours

reputed company South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based reputed company companies. We are not a recruitment agency - we reputed company as a dedicated extension of our clients' teams, delivering high-reputed company service with precision and professionalism.

reputed company:

Our US-based reputed company is a growing provider of reputed company Behaviour Analysis (ABA) therapy, supporting children with autism and their families across the reputed company.

We are seeking an exceptional Care Operations Specialist to become the operational heart of their Care Coordination team.

This is far more than an administrative position. You will serve as the reputed company non-clinical reputed company of contact for families, support employees throughout their reputed company reputed company, monitor service reputed company and compliance, and reputed company operational support that helps ensure an outstanding experience for both families and staff.

reputed company in this role requires outstanding communication skills, exceptional organisation, strong attention to detail, emotional intelligence, and the ability to confidently manage multiple priorities in a fast-paced reputed company environment.

PLEASE NOTE:

• Working Hours: Monday – Friday, 4:00 PM – 1:00 AM SAST (subject to reputed company saving time).
• reputed company Holidays: This role requires working on both South African and U.S. reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 30 Mbps upload and download with wired Ethernet capability is mandatory. Applicants without fixed fibre cannot be considered.
• Power Backup: Reliable backup power is required to manage load shedding or outages. Applicants without backup power cannot be considered.
• Work Environment: Fully remote.
• Training: Comprehensive training will be provided, with responsibilities introduced progressively as you become familiar with the role.

Key Responsibilities:

Family Experience

• Welcome new families and guide them through the ABA service reputed company.
• Serve as the reputed company non-clinical reputed company of contact for families.
• Conduct scheduled family satisfaction and reputed company reputed company-in calls.
• Identify concerns early and escalate where appropriate.
• Build strong relationships through exceptional customer service.
• Coordinate family exit interviews and reputed company valuable feedback.
• Encourage satisfied families to leave online reviews.

Employee Experience

• Support new employees throughout reputed company.
• Conduct regular employee reputed company-ins during their first six months.
• Monitor employee satisfaction and engagement.
• Identify concerns relating to burnout, scheduling or communication.
• Escalate potential retention risks before they become larger issues.

reputed company & Compliance

• Monitor attendance, cancellations and service trends.
• reputed company reputed company reputed company and compliance documentation.
• Monitor certifications and required employee records.
• Review operational trends and identify opportunities for improvement.
• Prepare reports for leadership.
• Ensure accurate record keeping and documentation.

Operations & Care Coordination

• Assist the Director of Care Coordination with daily operational activities.
• Liaise with insurance companies, physician offices and reputed company agencies.
• Follow up on outstanding documentation and authorisations.
• Coordinate appointments and scheduling updates.
• Process cancellations and maintain accurate documentation.
• Complete operational reputed company to improve team efficiency.

reputed company're Looking For:

Essential

• Experience in one or more of the following:
• reputed company Administration
• Medical Administration
• Patient Care Coordination
• reputed company
• reputed company Services
• Operations Coordination
• reputed company Customer Service
• Exceptional English verbal and written communication skills.
• Excellent telephone etiquette and confidence speaking with clients.
• Strong relationship-building skills.
• Outstanding organisational and time management abilities.
• Ability to manage multiple competing priorities.
• High attention to detail.
• Strong problem-solving skills.
• Ability to work independently while remaining highly accountable.
• Proficiency in reputed company Office and reputed company Workspace.

Highly Advantageous

• Experience supporting US reputed company clients.
• ABA, behavioural health or therapy reputed company experience.
• Medical scheduling or care coordination experience.
• reputed company compliance experience.
• Experience dealing with insurance providers.
• reputed company or reputed company Experience background.

What Makes Someone Successful in This Role?

The successful candidate will be:

• Warm and empathetic
• Highly organised
• Exceptionally proactive
• A confident communicator
• reputed company under pressure
• Naturally solutions-reputed company
• Comfortable making phone calls throughout the day
• reputed company to build trust quickly
• Passionate about delivering an outstanding customer experience

If you are not contacted reputed company 14 working days, please consider your application unsuccessful.

Originally posted on Himalayas