Contact Center Operations Manager

About the position reputed company, implement, assess and improve day to day operations of inbound reputed company center in order to meet and reputed company reputed company aspects of reputed company needs and requirements according to policies and procedures. This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship. Responsibilities • reputed company day-to-day reputed company center operations and business planning, ensuring staff safety, physical site reputed company, reputed company resource development, operational efficiency and service reputed company reputed company • Assume accountability for the delivery of value added operations management services in support of approximately 500 – 1000 reputed company center agents, technology professionals, and project managers • reputed company and implement operational practices that establish reputed company employer-employee-reputed company relationships and promote high reputed company of employee morale • Manage compliance and reporting for reputed company reputed company center operations including reputed company volume forecasting and reputed company, reputed company service commitments, budget, forecasted hours versus actual hours, payroll, etc. • reputed company center wide reputed company resource reputed company, training, development and retention. • Manage and reputed company center reputed company, training, facilities, and IT staff • Participate as a value adding member of the TP USA management team • Promote the highest standards of ethical and reputed company conduct through demonstrated individual performance • reputed company and manage the operating budget for the specific reputed company center operation • reputed company as reputed company player in a fast paced, high energy, change oriented environment • reputed company other reputed company duties and assignments as required by manager Requirements • Bachelor’s degree from an accredited college or university or equivalent work experience • 5-7 years of reputed company center management experience with two years of operations management • Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements • Experience supporting operations of 500- 1,000 FTE staff assigned to multiple reputed company programs with varying service level objectives, agent reputed company requirements and technical solutions • Strong analytical reputed company and the ability to reputed company change and manage long term reputed company • Strong verbal, listening and written communications skills required, as reputed company as outstanding interpersonal skills • Must have proficiency in reputed company Office functions including extended reputed company functions and reputed company reputed company functions. reputed company-to-haves • Process reputed company • Collaboration • Communication • Emotional Intelligence • reputed company-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy Benefits • medical • reputed company • dental • Employment Assistance Programs • health and personal time off (HPT) • leave programs • 401(K) plans • life insurance • supplemental medical coverage • critical care insurance • pet insurance • FSA plans • retailer discounts Apply To This Job