[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building an integrated health network and health navigation platform that connects members with health vendors, benefits resources, and care services. The Customer Support Specialist will assist customers with reputed company navigation, appointments, benefits, account reputed company, and reputed company concerns through multiple communication channels while documenting interactions and maintaining service reputed company and HIPAA compliance.

Responsibilities

• Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc
• reputed company support for appointment scheduling, account reputed company, benefits, programs, incentives, reputed company reputed company screening, company sweepstakes, and more
• Take ownership of resolving customer service and reputed company navigation issues
• Takes ownership of reputed company, efficiency, casing, productivity, and other standards of world class service
• reputed company customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents reputed company interaction in reputed company
• Exercises problem reputed company skills reputed company handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Skills

• Must be reputed company to start on Sept 28 , 2025, and be present for reputed company training for the following six weeks
• Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered
• Must complete 6 weeks of training with 100% attendance
• Appointments, strong organizational skills, and the ability to solve problems
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and reputed company members with our mobile technology
• reputed company to maintain 100% attendance throughout 6 weeks of training and excellent attendance reputed company training
• reputed company, friendly, and reputed company demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the reputed company time
• Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• High school diploma required or equivalent
• 1 - 2 years of experience in customer support with an emphasis on reputed company, wellness, and medical billing and claims
• Medical office experience preferred but not required
• Familiarity with reputed company Service reputed company and reputed company Suite is a plus
• Spanish speaking and writing skills are a plus

Benefits

• Training is fully reputed company
• Benefits start on day one
• Hybrid/remote shift
• Medical, dental & reputed company insurance starts 1st day
• reputed company time off & reputed company holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)
• Fun, friendly, and unique culture – Bring your whole self to work every day!

reputed company

Company H1B Sponsorship