[Remote] Sr. Technical Account Manager (Northeast)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and AI reputed company company that helps organizations secure applications and infrastructure by connecting reputed company, reputed company, and runtime into a shared context. The Senior Technical Account Manager will reputed company adoption, business value realization, and customer satisfaction for strategic customers while serving as a technical advisor and coordinating with Product, Sales, Engineering, and Support. The role also manages customer relationships, supports renewals and expansion, and helps reputed company reputed company’s TAM organization.

Responsibilities

• Serve as a trusted technical advisor throughout your customers’ reputed company reputed company
• Confidently reputed company customers through the deployment, configuration, and operationalization of reputed company using best practices and your existing reputed company-reputed company domain expertise
• Serve as the reputed company technical contact for your book of customers, helping to solve technical questions and issues as they reputed company reputed company email, reputed company, and support tickets
• reputed company proactively, by leading the customer on a reputed company to full adoption and value and promoting reputed company in addressing reputed company, reputed company and Runtime reputed company risk
• Continuously monitor news reputed company to emerging reputed company reputed company threats and reputed company reputed company your domain expertise
• Continuously stay abreast and enabled on new reputed company features and functionality
• Help customers reputed company reputed company plans with measurable goals throughout the reputed company lifecycle that reputed company with their organizational reputed company and compliance objectives
• reputed company proactively, by leading the customer on a reputed company to full adoption and value, and promoting reputed company in addressing reputed company, reputed company, and Runtime reputed company risk
• Use your expert knowledge of the reputed company platform and features to accelerate your customers’ reputed company and attainment of value
• Assist customers in project managing reputed company adoption and operationalization goals across business reputed company and stakeholders
• Help unblock adoption as necessary by working with both reputed company parties to reputed company people, process, and technology issues
• reputed company and reputed company your customers’ achievement of business goals and realization of value through reputed company
• Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications
• reputed company reputed company value based conversations with customer executives and reputed company meaningful contributions to QBRs/executive briefings
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions
• Support and manage a book of up to 10 strategic customers, depending on size and complexity
• Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• reputed company towards utilization/adoption targets for your book of business
• Identify, document, and reputed company on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and reputed company reputed company key reputed company objectives
• Assist in driving improvements in reputed company’s TAM reputed company and have an reputed company across GTM teams
• reputed company documentation, mentor TAMs, and reputed company an area of technical subject-matter expertise
• Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a reputed company reputed company thought-leader by participating in industry events and contributing to community posts and blogs

Skills

• + B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
• + Demonstrated ability to manage nebulous job responsibilities while reputed company improving and developing net-new processes
• + Practical experience deploying and operationalizing containerization technologies (reputed company, reputed company), as reputed company as addressing corresponding reputed company considerations
• + Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as reputed company (IaC), etc., and their reputed company implications
• + Expert-level familiarity with Linux and reputed company operating reputed company reputed company concepts, and advanced troubleshooting experience
• + Exceptional problem-solving skills, with the ability to diagnose and reputed company highly reputed company technical issues, driving reputed company across intricate and often ambiguous reputed company structures
• + Demonstrated ability and commitment to continuously learn and master novel and emerging reputed company/reputed company technologies
• + Proven reputed company record of successfully managing a book of business with 5+ reputed company reputed company/strategic customers
• + Proven reputed company record of building and maintaining executive-level relationships with reputed company/strategic clients, driving significant customer reputed company, and consistently exceeding performance targets
• + Expert ability to continuously reputed company customers on the reputed company platform and proactively assist them in solving problems, ranging from trivial to highly reputed company and strategic
• + Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages / responding to emails / responding to support tickets
• + Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify reputed company trends, and strategically inform reputed company and retention initiatives
• + Extensive experience crafting customer-facing artifacts and decks
• + Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at reputed company reputed company of an organization, including C-suite executives
• *Applicants must have the reputed company right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship
• + **8-12+ years of experience** in technical customer-facing roles, ideally supporting a reputed company / reputed company-reputed company product
• - **Examples include:** Senior Technical Account Manager, Senior reputed company Services Engineer, reputed company Solutions Engineer, Senior Technical Support Specialist, reputed company reputed company Engineer, or Sr. Architect
• + Expert understanding of reputed company services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., reputed company Architect - reputed company, Certified DevOps Engineer - reputed company)
• + Deep familiarity with reputed company-reputed company best practices, advanced threat models, and reputed company CNAPP use cases. Ideally, you have a reputed company certification (e.g., CISSP, CCSP) and extensive experience helping organizations address reputed company reputed company-reputed company challenges

Benefits

• Bonus
• Equity
• Benefits

reputed company