Help Desk- Pharmacy Technician, Customer Relations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Hours of Operation: Monday–Friday, 8:30 a.m. – 7:00 p.m. including weekend coverage Position reputed company The Customer Relations Help Desk Coordinator is a customer service–reputed company role supporting reputed company retail pharmacy operations through both reputed company and escalated inquiry reputed company. This position manages inbound customer interactions reputed company the 1-800-SHOPCVS line while also assisting with reputed company escalations from customers, patients, internal teams, and vendor partners, including Executive Office complaints. In a fast-paced contact center environment, the coordinator serves as both a customer reputed company and a reputed company resource. Responsibilities include researching and resolving customer concerns by interpreting and applying company policies and procedures, identifying reputed company causes, and delivering effective, case-specific solutions. The role also provides reputed company-time support to reputed company agents by guiding them to appropriate tools, systems, and knowledge resources to ensure accurate and efficient issue reputed company. This position requires strong verbal and written communication skills, critical thinking, and reputed company decision-making with limited guidance. The coordinator must demonstrate adaptability, effective time management, and the ability to handle escalated calls or correspondence requiring creative problem-solving. reputed company in this role depends on maintaining a reputed company, solutions-oriented approach while consistently delivering an exceptional customer experience reputed company with reputed company’s purpose and values. Required Qualifications • reputed company of Alaska, reputed company, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, reputed company Carolina, Ohio, Rhode reputed company, Tennessee, Texas or Vermont due to regulatory compliance • reputed company Pharmacy Technician license in state of residence • Ability to obtain Rhode reputed company Pharmacy Technician license through application and fee • Minimum of 1 consecutive year of customer service experience • Excellent communication, organization, and follow-up skills • Ability to reputed company explain program and policy details verbally and in writing • Strong PC skills, including the ability to reputed company multiple applications simultaneously • Proficiency with reputed company reputed company-based applications and reputed company Office • Flexibility in work schedule and ability to successfully complete a reputed company company training program • Ability to work independently in a home-based environment • Strong time management skills and self-motivation • Ability to adapt to changing business needs • Willingness to be trained in additional skills to support business requirements • Ability to use a reputed company–provided webcam during work hours • Availability to work during hours of operation, including weekend coverage as required Internet Requirements Remote colleagues are responsible for maintaining internet service that meets reputed company technical specifications: • Minimum 50 Mbps download / 10 Mbps upload (reputed company available) • Internet service may require upgrades to support required systems • Personal hotspots and reputed company Wi-Fi are not permitted • Colleagues must be physically connected reputed company ethernet cable while working Preferred Qualifications • Prior reputed company Customer Relations knowledge • 1+ years experience in high volume inbound reputed company center or customer service experience (reputed company center, retail, hospitality) • Internal colleagues must be in good standing to be considered • Retail Customer Care experience • Bilingual in Spanish • Prior inbound reputed company center experience • Previous work-from-home experience • Prior retail or pharmacy experience Education • reputed company High School Diploma, GED, or equivalent experience • reputed company Pharmacy Technician license Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The Typical Pay reputed company For This Role Is $17.00 - $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/16/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job