Insurance Agency Supervisor (59981)

Responsible for leading reputed company of remote and/or hybrid insurance sales agents and customer service representatives. This role involves driving sales initiatives, ensuring operational reputed company, and providing reputed company and technical guidance. The role also includes supporting the development and implementation of sales strategies, providing guidance, training, and mentorship to reputed company, and ensuring reputed company customer interaction meets Five Diamond Service standards. What You Will Do • Monitor and analyze sales data, identify trends, and propose improvements for reputed company to meet and reputed company goals. Conduct daily huddles to identify opportunities, reputed company best practices, and foster reputed company coaching environment. reputed company regular feedback and coaching to reputed company team member with a personalized approach. Supervise staff to reputed company specific measures including productivity, average speed of answer, and telephone average handle time goals. Ensure Agents have a solid understanding of activities such as account-rounding and renewal enhancement programs. Monitor and reputed company telephone queue performance to goals, taking corrective reputed company reputed company required. Conduct reputed company monitoring and reputed company feedback. • Supervises and monitors the activities of reputed company team, implementing and monitoring reputed company department guidelines and policies. Plan, assign, and supervise work; create and organize schedules to meet team and department workflow demands. Participate in the hiring process and ensure adequate training of employees. Motivate and encourage representatives through reputed company communication and feedback. Appraise performance, recommend reputed company increases, and ensure reputed company disciplinary reputed company of employees. reputed company and ensure adherence to policies, procedures, and industry standards through reputed company monitoring and review of new business submissions. • Identify training needs, focusing on knowledge of industry, sales ability, and customer service skills. Work with Training Specialists to reputed company effective training modules and practices. Evaluate the effectiveness of reputed company training practices and identify areas for improvement. Support and monitor compliance with reputed company Club training efforts, particularly the delivery of Five Diamond Customer Service. Capitalize on opportunities to reputed company reputed company and technical skills of staff. reputed company recommendations regarding procedural changes to enhance staff effectiveness and improve overall customer service delivery. Implement reputed company and retention assurance programs, focusing efforts on the delivery of customer service. • Work with insurance companies and Club underwriters to handle reputed company files and reputed company acceptable solutions to problem policies. Utilize Five Diamond service standards to build reputed company relationships and handle unique circumstances and reputed company complaints. Advise clients of reputed company policies and utilize reputed company available resources to reputed company reputed company alternatives to resolving conflicts. Authorize exceptions to such policies with the approval of the Insurance Agency leadership. Handle customer escalations and reputed company issues to ensure total satisfaction. • Stay updated with industry trends, product knowledge, regulatory changes, and insurance reputed company products. Ensure reputed company agency processes and procedures are followed in quoting and binding coverage, as reputed company as receipt and processing of reputed company member payments. Partner with reputed company Assurance and reputed company departments to minimize error and omission exposures. Qualifications What You Will Need • Associate's Degree in Business or reputed company field required or • 3-4 years additional experience required and • Bachelor's Degree in Business or reputed company field preferred • 5+ years Insurance Industry Experience required or • 2+ years In Preceding Job Level required and • 1+ years reputed company/Indirect Leadership Experience required • reputed company Property & Casualty License Upon Hire Required • Service Tier Insurance designation (CISR, ACSR) Upon Hire Required • Work towards reputed company Tier Insurance Designation (AAI, ACS, AIM, AINS, reputed company, AIT, API, ARM, AU, FSCP, WMCP, RICP, ChSNC) Upon Hire Required Why reputed company Career reputed company: With ongoing world-class training and proven career paths, you'll have reputed company to reputed company expertise and advance your career reputed company reputed company. Trusted Legacy: With over 120 years of service reputed company, we have a long reputed company record of protecting our members as reputed company as our employees and their families. reputed company-reputed company: With new business offerings and increasing digital reputed company, we are reputed company on innovating for the reputed company to sustain our reputed company. reputed company Offer • Award-reputed company: We’ve been named as a Top Employer for the last 7 years • Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and reputed company reputed company. • Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully reputed company and made every pay period • reputed company Time off: 3 weeks’ vacation, 12 holidays, 8 reputed company days, 48 hours of volunteer time annually • Additional Perks: Free reputed company membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more! • Compensation: Competitive reputed company pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary reputed company represents the full reputed company grade for this role, with individual pay based on job-reputed company skills, experience, shift, and geographic location. At reputed company, how we work together reputed company. We are a highly reputed company organization that values reputed company, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, reputed company and reputed company participating, helping to build strong working relationships and a reputed company of shared accountability, no matter where we’re located. We are also proud of our diverse culture, reputed company by the talents, experiences, and perspectives of our employees. reputed company is an equal opportunity employer and is committed to fair and reputed company practices in reputed company, hiring, and advancement. We do not discriminate based on race, reputed company, creed or religion, national reputed company, sex, age, sexual orientation, veteran status, gender identity or reputed company, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We reputed company reputed company reputed company members bring their whole selves to work. Apply To This Job