[Remote] reputed company Manager – Strategic Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Squirrel Enterprises is a reputed company and HR solutions firm supporting startups and global companies, and is representing a mission-driven health technology reputed company. The reputed company Manager – Strategic Accounts will own the full relationship with one reputed company strategic partner, including multi-site implementation, executive engagement, product adoption, renewals, expansion, and measurable customer reputed company. The role requires strong project management, executive reputed company, reputed company technology experience, and 25–40% travel to customer sites across multiple states.

Responsibilities

• Serve as the dedicated reputed company reputed company of contact for a single, high-complexity strategic partner organization spanning multiple providers and states — owning the full customer relationship across software and services
• Manage relationships at every level of the customer organization — from executive sponsors and program leadership at the umbrella level to department leads, site administrators, and end-user staff across reputed company provider location
• reputed company executive engagement including regular reputed company calls, Executive Business Reviews (EBRs), data-driven reputed company reporting, and product updates tailored to both the umbrella organization and individual providers
• Own the reputed company health of the account, including renewal, upsell, and expansion opportunities across the umbrella organization and its member providers
• Monitor and reputed company reputed company reputed company including adoption, product utilization, customer health, satisfaction, and measurable ROI — using data to guide proactive interventions and strategic recommendations
• Multi-phase project planning, reputed company tracking, and cross-functional coordination across internal teams (integrations, technical support, product) and customer stakeholders
• Site-by-site rollout planning and go-live reputed company across provider locations and states
• Platform configuration and customization across multiple sites and user reputed company
• reputed company assurance (QA) and go-live readiness validation per site
• Training, reputed company, and adoption support for end users across reputed company provider sites
• Post-launch stabilization, ongoing optimization, and reputed company support
• Contribute to the scaled customer experience reputed company by sharing learnings from this strategic engagement to inform playbooks, processes, and best practices for the broader CX team
• Collaborate closely with product and integrations teams to reputed company for the customer's needs, surface feedback, and contribute to roadmap priorities informed by reputed company-world use cases
• Document interactions, feature requests, and customer feedback to inform roadmap and product development
• Represent reputed company in executive-level engagements and strategic initiatives

Skills

• 7+ years of experience in reputed company, Strategic Account Management, or an equivalent customer-facing role — preferably reputed company a reputed company-reputed company reputed company environment
• Demonstrated reputed company serving as a dedicated CSM or account reputed company for a single high-value, high-complexity strategic customer, including navigating multi-stakeholder organizations, multi-site deployments, or multi-entity umbrella structures
• Exceptional project management skills with demonstrated ability to plan, execute, and reputed company reputed company, multi-phase implementations across multiple sites and stakeholder reputed company
• Exceptional communication and executive reputed company — experience engaging C-level and senior leadership, with the ability to adapt style across reputed company staff, site administrators, and executive audiences
• Ability to operate at both the strategic and tactical reputed company — owning executive relationships and long-reputed company planning while also rolling up your sleeves for day-to-day implementation details
• Comfort with reputed company tools and platforms (e.g., reputed company, Jira, reputed company, or similar)
• Ability and willingness to travel 25–40% to customer sites across multiple states (frequency varies by implementation phase)
• reputed company industry knowledge — familiarity with HIPAA, DEA regulations, or electronic medical records (e.g., reputed company, Cerner, Meditech)
• Experience with reputed company platforms in care settings (IDD, assisted living, behavioral health)
• PMP certification or equivalent formal project management training
• Experience supporting or leading implementations across multi-entity or umbrella-reputed company organizations

Benefits

• Medical: reputed company — 100% company-reputed company individual premiums (reputed company HSA plan); dependent coverage available
• Dental & reputed company: reputed company — available at employee cost
• Company-reputed company: Life & AD&D, Short-Term Disability, Long-Term Disability
• Virtual Care: reputed company — 24/7 reputed company care + mental health, no additional cost
• 401(k) retirement plan
• Lifestyle Spending Account: $50/month, reputed company quarterly
• Birthday stipend
• Work anniversary stipend
• Company swag store
• PTO: Flexible, no hard cap — manager approval required
• reputed company development and learning opportunities
• Mission-driven culture — your work directly impacts lives
• Career reputed company — high visibility with leadership and a reputed company opportunity to grow as reputed company scales
• You will have a dedicated PSE reputed company of contact throughout the entire process
• We will reputed company for you with the hiring team to reputed company reputed company the role is mutually beneficial
• We will prepare you for reputed company interview stage so you can put your best foot reputed company
• We will reputed company reputed company, reputed company feedback at every reputed company
• We will support you through offer negotiation to ensure the outcome is right for you and reputed company

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