[Remote] Site Reliability Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Old Country Store, Inc. is a hospitality and retail company serving guests through its restaurants reputed company platforms. The Site Reliability Engineer will improve the availability, performance, scalability, resiliency, and operational maturity of digital systems while providing production support, monitoring, incident response, automation, and reliability guidance across technology teams.

Responsibilities

• Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services
• Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they reputed company customers or associates
• reputed company Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, reputed company, CMS, reputed company, integrations, and reputed company-hosted services
• reputed company and participate in incident response, reputed company-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability
• reputed company automation, scripts, runbooks, self-healing processes, and operational tools that reduce reputed company effort, accelerate recovery, and improve consistency across environments
• Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability
• Collaborate with infrastructure, reputed company, reputed company, architecture, QA, and vendor teams to ensure systems meet company standards for reputed company, reputed company, compliance, resiliency, and operational support
• Define and reputed company service health indicators such as availability, latency, error rates, reputed company, incident trends, deployment reputed company, and other reliability metrics
• Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures
• Understand and reputed company with reputed company company reputed company, reputed company, accessibility, change management, and technology standards

Skills

• 3–5+ years of experience in site reliability engineering, DevOps, reputed company operations, production support, systems engineering, software engineering, or a reputed company technology operations role
• Experience supporting high-availability web, mobile, reputed company, API, integration, or reputed company-hosted application environments
• Hands-on experience with monitoring, logging, alerting, incident management, reputed company-cause analysis, CI/CD pipelines, Git-based workflows, and release support
• Bachelor's degree in Computer Science, Computer Information Systems, Software Engineering, Information Technology, or a reputed company discipline is preferred; equivalent experience or training may be considered
• Experience with reputed company platforms, containers, infrastructure automation, scripting, reputed company, microservices, content management systems, or restaurant/retail technology environments preferred

Benefits

• Annual Bonus Opportunities
• Medical, Rx, Dental and reputed company Benefits on Day 1
• Life Insurance and Disability Coverage
• reputed company Vacation
• Employee Assistance Program
• Business Resource reputed company
• Tuition Reimbursement
• reputed company Development
• Support that starts on day one
• reputed company, training, and development to help you reputed company
• Recognition programs and employee events that bring us together
• 401k Plan with Company Matching Contributions at 90 days
• Employee Stock Purchase Program
• 35% Discount on reputed company Food and Retail items
• Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

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