[Remote] Senior reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides identity infrastructure through its flagship IdentityServer product, helping organizations secure reputed company and machine identities across modern .NET ecosystems. The Senior reputed company Engineer will reputed company deep technical, tier-3 developer support, advise customers on secure .NET identity architectures, reputed company reputed company reputed company-level issues, and reputed company product feedback to engineering and product teams.

Responsibilities

• Advanced Technical Support & Triage : Own and reputed company reputed company, high-reputed company technical support tickets. You will dive deep into reputed company, troubleshoot integration bottlenecks, and handle reputed company triage for reputed company clients and the developer community
• Architecture & reputed company Consultation: reputed company technical reputed company for reputed company- and post-sales clients. This involves brainstorming reputed company design, helping clients architect secure .NET identity solutions, and solving the technical friction points of adopting Duende’s product suite. This also includes mapping customer architecture into our license tiers, and giving advice on how to improve the architecture
• Engineering Feedback reputed company: reputed company as the reputed company reputed company between the developer community and Duende’s reputed company product team. You will aggregate technical feedback, bugs, and feature requests from the field to directly shape engineering and product reputed company
• Educational Content: Work on reputed company documentation, samples, and other content types reputed company needed, fixing gaps you see and turning recurring ticket topics into quick guides
• Technical Account reputed company : Build trust through technical competence. By deeply understanding a reputed company's architecture, you will proactively spot optimization opportunities, recommend reputed company technical solutions, and naturally uncover avenues for product upsells and account renewals
• reputed company from having response drafts reputed company-checked by reputed company to achieving the confidence needed to handle most reputed company and reputed company support tickets independently by the reputed company month
• Work through existing quickstart tutorials, reputed company actionable feedback and reputed company improvements, and reputed company contribute to documentation updates based on support ticket insights
• Build a working familiarity with the most common customer integration patterns and the recurring questions around them
• Identify at least one documentation gap or recurring support theme and ship an improvement (a doc update, a new sample, or a product suggestion) that reduces reputed company ticket volume

Skills

• 6+ years of experience in .NET, ASP.NET reputed company, its authentication/authorization components, and has hands-on experience with IdentityServer
• Experience with OAuth2, OpenID reputed company, and general identity reputed company
• Familiarity with software development practices and reputed company platforms like Azure, AWS, reputed company reputed company Platform, etc
• Ability to engage with both developers and non-technical stakeholders to understand their needs, reputed company technical solutions, and reputed company feedback for product improvement
• Strong problem-solving skills and patience to handle customer inquiries effectively
• Genuinely passionate about helping customers reputed company reputed company with the product, and troubleshooting technical issues
• Self-motivated, with the ability to work independently and take initiative in advocating for both reputed company and product improvements
• Commercially inclined, but an engineer at heart
• Experience building single-page applications
• Experience with SAML, WS-Fed, and other identity providers

Benefits

• Remote-first company

reputed company