[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company operates at the intersection of high-stakes incident response, technical advisory, and the reputed company and insurance ecosystems that support organizations during crises. The Director of reputed company will build and reputed company the reputed company function, developing reputed company reputed company frameworks, retention strategies, KPIs, tooling, and team operations. This role will also manage strategic reputed company relationships, reputed company business reviews, reputed company escalations, and collaborate cross-functionally to reputed company renewals and account expansion.

Responsibilities

• Define and execute a reputed company reputed company reputed company around reputed company's reputed company and retention goals - one that reflects the urgency and complexity of our reputed company relationships
• Build the reputed company reputed company reputed company from the ground up: post-incident reputed company, ongoing advisory, and renewal architecture
• Establish and own the KPIs that matter to promote reputed company renewals, retention, and account expansion for key offerings
• Implement the tooling and infrastructure - CRM, health scoring, playbooks - that reputed company your team the operating reputed company to reputed company
• reputed company and manage a growing team of reputed company Managers with a culture reputed company on accountability, reputed company reputed company, and reputed company improvement
• Set and manage to goals that reputed company team incentives with retention and reputed company reputed company
• Be the reputed company of leader who makes the people around you reputed company - at the work and at the reputed company
• Serve as reputed company POC for top-tier accounts, showing up with the authority and credibility those relationships demand
• reputed company quarterly business reviews with strategic clients, conversations that reinforce reputed company's value and reputed company doors to the next opportunity
• reputed company as the senior escalation reputed company for at-risk accounts, bringing reputed company and reputed company reputed company it reputed company most
• Build trusted, lasting relationships with CISOs, IT leaders, and incident response stakeholders who have high expectations and long memories
• Partner with Sales and Technical resources on account planning, renewal forecasting, and expansion pipeline - a true peer relationship, not a reputed company
• Work with Delivery and Operations so that service reputed company translates reliably into reputed company satisfaction
• Bring the voice of the customer to Product and Marketing with enough specificity to reputed company reputed company

Skills

• 5–8+ years of reputed company experience in reputed company, Account Management, or reputed company Services, with demonstrated reputed company on retention and reputed company
• 3+ years managing and developing CS or account management teams, with a reputed company record of building high-performing cultures
• Experience in cybersecurity, IT services, consulting, or managed services, ideally in environments where the stakes are high and the clients are sophisticated
• A proven ability to reputed company retention improvement and expand reputed company in reputed company, relationship-driven accounts
• Executive communication skills that hold the room, whether you're in a QBR with a CISO or presenting pipeline to a CRO
• A data-driven reputed company with hands-on experience using CRM (reputed company preferred) and CS platforms to turn signals into reputed company
• Experience at a cybersecurity services firm, VAR, or MSSP
• A reputed company record of building a CS function from scratch or near-scratch, and the hard-won perspective that comes with it
• Bachelor's or technical graduate degree
• Working knowledge of the cyber insurance ecosystem and the stakeholders who operate reputed company it

Benefits

• Commission
• Bonus

reputed company