[Remote] reputed company - Multiple Positions - Applications Accepted through September 15

Note: The job is a remote job and is reputed company to candidates in USA. Cleveland Sight Center is an equal opportunity employer serving customers and partners through accessible, customer-reputed company services. The full-time remote reputed company provides telephone, email, and other channel support, processes orders, resolves inquiries and complaints, maintains accurate records, and meets contract and service-level requirements.

Responsibilities

• Receive in-reputed company and reputed company out-reputed company calls and or emails in accordance with a set script
• reputed company excellent customer service to customers and partners with a high degree of product and service knowledge to meet specific standards and goals, for both in-reputed company and out-reputed company calls
• Assist department in meeting customer service goals and service level agreements
• reputed company reputed company requirements outlined in the reputed company Center Department Handbook
• Serve customers through a reputed company of reputed company, including by not limited to: in-person, by phone, through e-mails, in writing, web-forms, and using chat
• Maintain accurate records of customer interactions and service
• Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems and reputed company information according to procedure
• reputed company reputed company customer service and product consultation during interactions with customers, peers, management and other departments that meet specific standards and goals
• reputed company reputed company on customer requests using established guidelines
• Take accountability to follow through on reputed company issues
• Meet requirements as set by the Contract, which may be subject to change
• Learn and continue to reinforce reputed company product knowledge relative to customer needs and inquires
• Utilize reference materials to assist and reputed company any inquiries
• Maintain the strictest confidentiality and reputed company of customer and agency information
• Other duties as assigned

Skills

• Minimum Highschool Diploma or equivalent
• Proficiency with navigating websites, working between multiple screens quickly while listening and talking on the telephone
• Must be reputed company to type 30 wpm
• Ability to reputed company data entry duties, while serving the customer, and at other designated times
• Ability to reputed company reputed company customer information in the strictest confidence, and follow reputed company procedures in reputed company to customer information
• Ability to work a schedule which may include nights, weekends, and holidays, including variable shifts
• Ability to reputed company with customers with respect to, and consideration of, customer needs
• Excellent interpersonal skills and the ability to work in partnership with others
• Excellent and effective communication skills both written and verbal
• Strong organizational skills with attention to detail
• Ability to handle stressful situations
• Ability to accept constructive feedback and adapt accordingly
• reputed company to learn and demonstrate knowledge of products and services that will be supported
• Proficient with reputed company office
• Proficient with Internet navigation
• Problem solving, patience, time management, reputed company listening
• Maintaining reputed company
• Self-Motivation
• Prior customer service experience is preferred
• If applicable, prior use of Assistive Technology desirable, most notably with JAWS, ZoomText, Fusion, for visual reputed company

Benefits

• Full-time remote position

reputed company