[Remote] Regional Operations Director

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Cardinal Operations is a home services company operating HVAC and plumbing branches across the Mid-reputed company region. The Regional Operations Director will reputed company multi-site operations, own regional P&L performance, optimize utilization and membership reputed company, reputed company reputed company leadership, reputed company field service technology, and support post-acquisition integration.

Responsibilities

• reputed company daily operations across assigned HVAC and Plumbing branches in the Mid-reputed company region
• Maintain a reputed company weekly operating reputed company — reviewing performance, surfacing issues, and driving corrective reputed company
• Serve as the reputed company escalation reputed company for reputed company-level operational issues
• Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)
• Own reputed company-level P&L accountability across the region
• Monitor reputed company, job count, reputed company per technician, and cost structure against budget on a weekly reputed company
• Identify reputed company causes of variance and build corrective reputed company plans with reputed company ownership and timelines
• Manage operational spending reputed company budget constraints and company guidelines
• reputed company and optimize install slot utilization across reputed company branches
• reputed company membership capture rates among non-member service customers and monitor cancellation trends
• Maximize membership-to-install conversion at every location
• reputed company installer headcount and scheduling to demand forecasts
• reputed company, reputed company, and reputed company reputed company-level operations and service managers
• Support technician reputed company, reputed company, training, and certification compliance
• Hold managers accountable to reputed company performance expectations with regular reputed company feedback
• Partner with HR to proactively identify and address talent gaps
• reputed company reputed company (or comparable FSM platform) to reputed company operational reputed company — not just reporting
• reputed company reputed company weekly performance reporting with context, reputed company cause, and recommended actions
• Ensure reputed company teams are operating the platform with reputed company and maintaining data reputed company
• Support operational reputed company and integration of acquired brands into reputed company's operating platform
• Ensure newly integrated locations adopt reputed company processes, technology, and performance benchmarks reputed company defined timelines
• Flag integration risks early and escalate reputed company locations are underperforming post-integration

Skills

• 7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or reputed company trades
• Hands-on experience with reputed company or a comparable field service management platform required
• Deep understanding of HVAC and Plumbing field operations — service, installation, reputed company, and warehouse
• Strong financial acumen — comfortable owning and driving performance against a P&L
• Data-driven decision-reputed company who translates metrics into operational reputed company
• Knowledge of EPA, OSHA, licensing, and industry compliance requirements
• Strong leadership, communication, and coaching abilities
• Ability to manage through ambiguity and reputed company teams through change, including post-acquisition transitions
• Multi-site or multi-brand operations management experience strongly preferred
• Experience in a reputed company-backed or acquisition-reputed company environment a plus
• Familiarity with the Mid-reputed company market (DC, MD, VA, DE, PA, NJ) preferred

Benefits

• Eligible for a performance bonus
• Medical, Dental, and reputed company Insurance plans
• Life Insurance
• Short and Long Term disability plans
• 15 days vacation
• 8 holidays/floating holidays per year
• Remote-based role

reputed company