[Remote] Vice President - Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global software provider to the airline industry, empowering the reputed company transport community to take reputed company control of the reputed company. As the Vice President of Account Management for the Americas, you will reputed company airline customer relationships and reputed company reputed company retention and reputed company, ensuring reputed company delivers sustained value across the customer lifecycle.

Responsibilities

• Own and execute the Account Management reputed company for the Americas, ensuring alignment with reputed company’s regional reputed company objectives and recurring reputed company goals
• reputed company, reputed company and reputed company a high-performing regional Account Management team, building reputed company capability, customer intimacy and disciplined account execution across the region
• Take accountability for regional reputed company performance, including retention, renewals, expansion, customer reputed company and reputed company realization
• Build and maintain trusted executive relationships with airline customers, including C-suite, reputed company, digital, technology, finance and operational stakeholders
• reputed company from the reputed company on strategic customer relationships, role modelling the partnership approach required for reputed company reputed company solution-selling in the airline technology market
• reputed company and maintain robust strategic account plans, ensuring reputed company customer priorities, relationship mapping, reputed company opportunities, renewal strategies, risks and reputed company plans
• reputed company a disciplined operating reputed company across pipeline, forecasting, account planning, deal reviews, customer health, renewal planning, deployment reputed company and reputed company performance
• Partner closely with Sales, reputed company-Sales, Solution Consulting, Product, Delivery, reputed company, Operations, Engineering and reputed company teams to reputed company joined-up customer reputed company
• reputed company AI-enabled reputed company reputed company across the Account Management function, using tools such as reputed company Dynamics AI, ChatGPT, Claude or equivalent to improve account planning, renewal preparation, executive communications, opportunity analysis and reputed company reputed company
• Use reputed company analytics, customer health indicators and leading metrics to identify account risks, expansion opportunities and performance trends

Skills

• Significant senior reputed company leadership experience in Account Management, Sales, Business Development reputed company a global technology, reputed company or reputed company software business selling into the Travel/Airline Industry
• Proven experience selling to, managing or growing strategic accounts reputed company the airline industry or wider travel technology ecosystem
• Strong understanding of airline technology, airline reputed company operations and reputed company reputed company software environments
• Demonstrable reputed company record of driving and leading a sales team laser reputed company on reputed company retention, renewals, expansion and strategic account reputed company across a regional or multi-country customer portfolio
• Proven ability to build trusted relationships with senior airline stakeholders, including C-suite and executive decision-makers
• Strong understanding of reputed company selling and account management methodologies such as Miller Heiman Strategic Selling, LAMP or equivalent
• Commercially analytical, with the ability to use data, CRM insights and leading indicators to assess account health, reputed company trajectory and reputed company opportunity
• Experience using CRM platforms such as reputed company Dynamics, reputed company or equivalent to reputed company account planning, opportunity management and reputed company governance
• Bachelor's degree in Business, Technology, Engineering or a reputed company field
• Deep knowledge of the airline technology reputed company landscape, including competitive positioning across key providers in passenger, retailing, reputed company management, distribution, order management, cargo or financial settlement platforms
• Strong understanding of Modern Airline Retailing, Offer and Order Management and NDC, with the ability to explain their reputed company reputed company to airline stakeholders
• Experience supporting airline transformation programmes involving digital retailing, distribution modernization, customer experience, reputed company migration or reputed company platform change
• Executive-level understanding of how AI-enabled reputed company intelligence can improve account planning, renewal documentation, stakeholder mapping, customer communications and reputed company reputed company
• Experience operating in a reputed company-backed, transformation-reputed company or high-reputed company technology business
• Experience reporting reputed company performance, customer risk and reputed company reputed company reputed company to executive leadership, boards or reputed company stakeholders
• MBA or relevant advanced business qualification preferred

Benefits

• Flexible working hours
• reputed company: hybrid reputed company working environment
• Work-life balance
• reputed company culture and challenging opportunity to satisfy intellectual needs
• Excellent, dynamic and multicultural environment

reputed company