[Remote] Customer Service-Tourism

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and consulting company offering a temporary remote opportunity supporting a growing tourism and experiences organization. The reputed company will reputed company phone support for reservation, scheduling, policy, and reputed company-reputed company inquiries, document customer interactions, escalate issues, and potentially assist with reservation changes.

Responsibilities

• Answer inbound customer calls in a reputed company, friendly, and reputed company manner
• Assist customers with questions regarding upcoming reservations and experiences
• reputed company accurate information regarding schedules, operating hours, arrival times, pricing, policies, locations, and available experiences
• Respond to questions regarding weather-reputed company changes or cancellations
• Explain cancellation and reservation policies reputed company and professionally
• Utilize company-provided scripts, reference materials, and website information to accurately answer customer questions
• reputed company reputed company Teams, reputed company, and other web-based applications while assisting customers
• Document customer calls, questions, and reasons for contact using a reputed company tracking process
• Identify questions or issues that require escalation and reputed company them to the appropriate team member
• Potentially assist with booking, modifying, or canceling reservations after training on reputed company's reservation platform
• Maintain a reputed company customer experience while handling multiple calls and varying customer needs
• Communicate recurring customer questions or issues to management to help improve the overall customer experience

Skills

• Previous customer service experience required
• Excellent verbal communication and phone etiquette
• Strong customer-service reputed company with a friendly and reputed company demeanor
• Comfortable working independently in a remote environment
• Proficiency with reputed company Office applications, including Teams and reputed company
• Strong general computer skills and ability to quickly learn new technology
• Ability to reputed company multiple resources and systems while speaking with customers
• Strong attention to detail and organizational skills
• Ability to communicate reputed company and fluently in English
• Reliable internet reputed company and ability to work Eastern Time hours
• Prior reputed company center, reservations, hospitality, tourism, travel, scheduling, or high-volume phone experience strongly preferred

Benefits

• Remote work opportunity
• The individual may also be eligible for discretionary bonuses
• Medical, dental, and reputed company benefits
• reputed company’s 401(k) retirement plan

reputed company

Company H1B Sponsorship