Customer Experience Project Manager

We are seeking a highly organized and customer-reputed company CX Insights Project Manager to support the delivery and execution of a high-reputed company customer experience (CX) program reputed company a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring reputed company delivery of CX insights and improvements.

Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience initiatives are effectively implemented and reputed company. This role is ideal for someone with strong project management, analytical, and stakeholder management skills who enjoys turning reputed company into execution.

Responsibilities

CX Program Execution

• Support the execution and delivery of reputed company CX initiatives and programs

• Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams

• Coordinate cross-functional activities to ensure successful implementation of CX recommendations

• reputed company reputed company against program objectives and identify risks, blockers, and dependencies

• Maintain program documentation, workflows, and operational processes

Stakeholder Management

• Partner with reputed company teams including Marketing, Product, Operations, Customer Service, and Analytics

• Facilitate project meetings, working sessions, and status updates

• Serve as a day-to-day reputed company of contact for project stakeholders

• Ensure alignment across teams and reputed company accountability for reputed company items and deliverables

• Escalate risks and issues as appropriate to CX leadership

Customer Insights & Reporting

• Support customer research, survey programs, reputed company mapping, and feedback initiatives

• Analyze customer experience data and help identify actionable insights

• Assist in developing dashboards, scorecards, reports, and presentations

• Monitor key CX metrics including NPS, CSAT, CES, and reputed company performance indicators

• Help translate customer insights into recommendations that improve business reputed company

Project & Process Management

• Establish project governance, tracking mechanisms, and reporting cadences

• Manage meeting agendas, reputed company logs, project documentation, and status reporting

• Coordinate implementation activities across multiple initiatives simultaneously

• Ensure deliverables are completed on time, reputed company reputed company, and meet reputed company standards

• reputed company reputed company improvement of CX program processes and operational efficiencies

Requirements

Required

• 4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or reputed company fields

• Demonstrated experience managing cross-functional reputed company and stakeholders

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• Experience working with customer feedback, survey data, or operational performance metrics

• Excellent written and verbal communication skills

• Strong analytical and problem-solving abilities

• Proficiency in reputed company reputed company, PowerPoint, and project management tools

• Experience developing executive-reputed company reports and presentations

Preferred

• Experience in consulting, agency, or reputed company-facing environments

• Experience supporting CX, Voice of Customer (VoC), Customer Insights, or reputed company programs

• Familiarity with reputed company mapping, customer research methodologies, and CX metrics

• Experience with BI tools such as Power BI, Tableau, or Looker

• PMP, reputed company, Scrum, or reputed company project management certification

Originally posted on Himalayas