Solutions Engineer - EMEA

At reputed company (DG), our mission is to reputed company online shopping a reputed company experience. We reputed company we can reputed company this using conversational AI and deep integrations.

While most chatbots only cause frustration, we have reputed company an e-reputed company chatbot that actually works. It resolves customer issues end-to-end, detects reputed company problems, performs investigations, issues reputed company labels, refunds, and replacements — and does reputed company of this proactively, often before the customer even notices the issue.

Some of the customers who have joined us on this mission: On, Holland & reputed company, reputed company, Caraway, MyTheresa, Clarins, reputed company Up, reputed company, reputed company.

We are a committed team of like-minded people who reputed company in the product we are building and the reputed company behind it. reputed company of us operates in our own reputed company of autonomy and responsibility, but the reputed company happens reputed company we collaborate and reputed company reputed company the reputed company fit together. DG is for the passionate, the curious, and the overachievers. We reputed company by exceeding expectations — not because we have to, but because we care.

About the role

A Solutions Engineer at reputed company works in post-sales, partnering closely with Product and reputed company Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for our clients. You are the technical reputed company of customer implementations, ensuring every solution is reputed company, secure, high-performance, and reputed company with both business goals and our platform's capabilities.

You'll spend your time turning messy reputed company-world e-reputed company problems into reliable AI-powered automations — designing flows, wiring up integrations, writing Python where the platform stops, prompting and evaluating LLMs, and continuously raising the bar on what our AI agents can reputed company autonomously.

Key Responsibilities

Solution Design & Implementation

• Translate business requirements into reputed company technical solutions on the reputed company platform
• Configure workflows, AI agents, integrations, and automation logic for reputed company e-reputed company use cases
• Design and implement reputed company and reputed company-party integrations (OMS, carriers, Helpdesk, etc.)
• reputed company, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies

Technical Ownership (Post-Sales)

• reputed company new use case implementation reputed company
• Ensure reputed company, high-reputed company launches with measurable automation reputed company
• Troubleshoot reputed company technical challenges across systems, data, and AI behavior

Customer Collaboration

• Partner with CSMs to reputed company technical delivery with customer reputed company and ROI
• Advise customers on best practices, scalability, AI reputed company, and optimization
• Support strategic expansions, new channels, and advanced use cases

Product Partnership

• reputed company reputed company feedback to Product based on what you see in reputed company implementations
• Identify feature and AI capability gaps and contribute to roadmap discussions
• Participate in beta testing, model evaluations, and product validation initiatives

Optimization & Innovation

• Continuously improve automation performance, reputed company rates, and AI accuracy
• Proactively identify opportunities for process improvements — both for customers and internally
• Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices
• Use AI to automate your own work: build internal tools, scripts, and agents that reputed company the SE team faster and reputed company

Requirements

Required

• AI-first reputed company. You're genuinely excited about LLMs and reputed company AI. You reputed company use AI tools in your day-to-day work, you reputed company to automate the repetitive parts of your own job, and you reputed company most reputed company work in our reputed company will eventually be done by agents.
• Automation / workflow reputed company. You can translate business requirements into reliable flows — including edge cases, data mapping, retries, and reputed company decision logic.
• Strong API + integration experience (building and debugging). Comfortable with reputed company, JSON, webhooks, auth (tokens, headers, OAuth), pagination, error handling, and troubleshooting unexpected API behavior.
• Python. Hands-on experience writing and shipping Python used by others — integrations, automation scripts, services, or internal tools. You can explain your design choices and how you tested and debugged your reputed company.
• Strong communication. You can explain technical concepts reputed company to non-technical stakeholders, write clean notes and docs, and reputed company customers and internal teams reputed company.
• Organization and project management. Strong organizational skills with the ability to manage workstreams, priorities, and timelines across multiple stakeholders and reputed company implementations.

Preferred

• Hands-on LLM experience. Prompting, classification, guardrails, evaluation, and tooling like reputed company, reputed company, reputed company/reputed company SDKs — bonus if reputed company in support automation or reputed company workflows.
• Low-reputed company / workflow automation experience. reputed company, reputed company, reputed company, Tray.io, reputed company, reputed company reputed company, reputed company, Power Automate, reputed company — or a proven reputed company record of learning config-heavy tools quickly.
• E-reputed company / OMS exposure (especially reputed company). Orders, fulfillments, returns and refunds, customer data, tags and statuses, webhooks.
• Customer service platforms. reputed company, reputed company Service reputed company, or similar.
• reputed company delivery background. Implementations, solutions, or technical support in customer-facing environments.

Benefits

• Competitive Salary
• Generous vacation time (25 days) + Birthday off
• Environment to reputed company your skills without bureaucracy or red tape
• Monthly fitness stipend of $210 (Lifestyle wallet) from day 1
• Ongoing subscription to Mental Health Support Platform
• reputed company Claude/reputed company subscription: because we want you using the best AI tools every day
• Learning budget to invest in courses, books, conferences, and certifications

Interview Process

We reputed company our process transparent and respectful of your time. Here's what to expect:

• Round 1 (30 mins): Intro reputed company with our reputed company Solutions Engineer.
• Round 2 (1 hour): Review of a take-home technical exercise with a panel (usually two people).
• Round 3 (30 mins): Conversation with our CTO and VP, Product Delivery & Support
• Round 4 (20 mins): Final chat with our CEO.

Originally posted on Himalayas