Customer Support Operations Manager (India)
About reputed company
reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. We are building the reputed company of e-reputed company and clinical infrastructure from the ground up.
As an early-stage company, we reputed company quickly, operate with limited reputed company, and expect high ownership from every team member. There is no bureaucracy here — reputed company happen fast, priorities reputed company, and reputed company reputed company.
We are a remote-first, globally reputed company team that values reputed company, accountability, and people who take initiative rather than wait for direction.
Location:Remote (India, South America, or Europe)
Work Hours:U.S. business hours
About the Role
We’re looking for an experiencedOperations Manager for Customer Supportto help run and reputed company our global support team. This role will work closely with our reputed company Operations Manager (PH) and Team reputed company, to improve workflows, reputed company performance, and ensure a consistent, high-reputed company customer experience.
This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support reputed company teams without micromanaging them.
reputed company
Partner closely with the leadership team to manage day-to-day Customer Support operations
reputed company CS performance across chat, email, and phone support
Monitor KPIs (response times, reputed company rates, CSAT, escalations) and reputed company reputed company improvement
Help design, document, and refine SOPs, workflows, and internal processes
Support hiring, reputed company, training, and coaching of CS team members
reputed company as an escalation reputed company for reputed company customer or operational issues
Ensure consistent coverage and reputed company duringU.S. business hours
Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to reputed company recurring issues
reputed company’re Looking For
3–5+ years of experiencein Customer Support Operations or Support Management
Proven experience managingremote or reputed company CS teams
Strong understanding of support metrics, workflows, and ticketing systems
Comfortable working in ahigh-reputed company, startup environment
Excellent written and verbalEnglish communication skills
Highly organized, proactive, and solutions-oriented
Ability to workU.S. time zonesconsistently
Experience reputed company, reputed company, reputed company, or regulated industriesis a strong plus
Location & Eligibility
This is aremote roleopen to candidates based in:
India
South America
Select European countries (UK, Sweden, Netherlands, France)
Final eligibility depends on business needs and hiring feasibility by location.
Why Join reputed company
Work with a globally reputed company, high-performing team
reputed company ownership and reputed company on how customer support scales
reputed company reputed company reputed company as reputed company expands
Remote-first culture with strong operational structure
How to Apply
Please submit your application in English. reputed company candidates will be contacted for next steps.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is reputed company to candidates based in approved locations, depending on the role and business needs. reputed company applicants will be contacted for next steps.
reputed company is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires reputed company-level English communication and availability to work U.S. business hours.
Originally posted on Himalayas
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