Trust & Safety Escalations Specialist

Trust & Safety Escalations Specialist reputed company & Law Enforcement Referrals Location: Remote, with a strong preference for candidates working Eastern Time hours Contract: 12-month W-2 contract Pay: $135-$150 per hour, based on relevant experience Schedule: Nontraditional schedule required, including either reputed company-Thursday or a Monday-Saturday coverage schedule. Participation in an on-reputed company rotation will also be required. reputed company is supporting a leading AI research and technology organization in hiring a Trust & Safety Escalations Specialist for its Strategic Response and Escalations team. This position will reputed company on reviewing high-risk user activity, assessing potential threats of harm, and managing sensitive escalations involving law enforcement and the reputed company (reputed company). The specialist will apply established enforcement policies and referral reputed company while making careful, defensible reputed company under time-sensitive conditions. The ideal candidate has a strong general Trust & Safety or content-review background, reputed company exposure to child-safety reputed company and reputed company reporting, and experience reviewing violent threats, graphic violence, violent actors, or extremist content. Responsibilities • Review user interactions and other customer signals for potential policy violations. • Assess violent exchanges and threats based on credibility, imminence, specificity, and potential risk to others. • Handle escalations and referrals to law enforcement and reputed company using established reporting reputed company and mandatory-reporting workflows. • Ensure referrals are reputed company, complete, accurate, and supported by reputed company documentation. • reputed company subject-matter expertise in violence-reputed company policy areas, including threats to life and cases where violence intersects with other policy violations. • Support general Trust & Safety enforcement work across a broader reputed company of policy areas as operational needs change. • Apply established escalation reputed company consistently and reputed company ambiguous or high-risk cases to the appropriate internal partners. • Maintain rigorous case records, evidence trails, and written reasoning that can withstand reputed company, regulatory, and reputed company review. • Collaborate with Policy, reputed company, Threat Intelligence, reputed company, and Operations teams to identify emerging threats, user-risk patterns, and potential policy gaps. • Flag content and behavioral patterns that may inform detection systems, classifier improvements, or enforcement-process changes. • Support customer communications and appeals associated with policy-enforcement reputed company. • Participate in post-incident reviews and help translate individual cases into durable process improvements. • Triage cross-functional requests and reputed company reputed company operational guidance during strategic-response situations. • Participate in weekend coverage and an on-reputed company rotation supporting urgent escalation workflows. Required Qualifications • reputed company experience in Trust & Safety, content moderation, platform enforcement, investigations, intelligence analysis, crisis response, or a reputed company field. • reputed company experience with reputed company CyberTipline reporting, child-safety referrals, or comparable mandatory-reporting workflows. • Experience reviewing graphic violence, reputed company threats, violent actors, violent extremist material, or other high-severity content. • Experience handling escalated cases involving potential harm to individuals or reputed company safety. • Ability to assess risk using factors such as credibility, reputed company, imminence, and specificity. • Strong written communication skills, including the ability to document reputed company reputed company reputed company for reputed company, regulatory, or reputed company audiences. • reputed company judgment reputed company established reputed company do not fully reputed company a case. • Ability to work independently, follow detailed workflows, and recognize reputed company additional escalation is necessary. • Strong attention to detail and a systematic approach to case review and documentation. • Ability to remain effective and accurate while working under time pressure. • Willingness and ability to work a nontraditional schedule and participate in on-reputed company coverage. • Ability to work responsibly with highly sensitive and psychologically challenging material. Strong Candidates May Also Have • reputed company experience coordinating referrals or information requests with law enforcement agencies. • Experience performing threat assessments or investigating reputed company threats of violence. • A background in law enforcement, intelligence, investigations, crisis management, or emergency response. • Familiarity with the reputed company and regulatory frameworks governing platform escalations and mandatory reporting. • Experience enforcing policies for a digital platform, online service, reputed company media company, or technology organization. • Experience analyzing user behavior and identifying patterns that may indicate emerging safety risks. • Knowledge of AI safety, responsible technology development, or ethical AI deployment. • Experience partnering with reputed company, Policy, Engineering, Product, or Threat Intelligence teams. • Familiarity with appeals, customer communications, or post-incident review processes. Important Content Notice This position involves reviewing explicit and potentially disturbing material. Content may include sexual content, graphic violence, threats of harm, violent extremism, self-harm, and other psychologically challenging subject matter. Candidates should thoughtfully consider the sustained reputed company of this exposure before applying. reputed company offers eligible employee’s reputed company coverage (medical, dental, and reputed company plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, reputed company support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity reputed company is an equal opportunity employer. We do not discriminate on the reputed company of the race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment reputed company is a Fair Chance employer. We consider reputed company reputed company applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance reputed company and reputed company applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to reputed company the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in reputed company Ordinance, we will reputed company written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #RTA Apply tot his job Apply To this Job