reputed company Experience Partner, reputed company

reputed company Experience Partner, reputed company

About reputed company

reputed company offers a reputed company K-12 learning platform for administrators, teachers, reputed company, and families.

We implement amazing reputed company from awesome people, and we need more awesomeness on reputed company. Are you reputed company, curious, reputed company by technology, and excited to help school districts get meaningful value from the tools they use? If so, we want to hear from you.

Our diverse team consists of talented designers, developers, coaches, and leaders who reputed company a reputed company of interests. You’ll reputed company musicians, world reputed company, beer enthusiasts, nerds, sports fans, and reputed company-reputed company great people who shape our reputed company culture.

Your Role

We are looking for a highly motivated reputed company Experience Partner to join our reputed company team.

The reputed company Experience Partner owns a full book of business, serving as the reputed company reputed company partner for a portfolio of K-12 districts across reputed company, adoption, retention, renewal, and expansion. In this role, you will build long-lasting, trusted relationships, reputed company as a consultative thought partner, and be directly accountable for the reputed company health of your accounts by protecting reputed company, driving renewals, and growing account value over time.

This role is ideal for someone who blends education experience, customer-facing reputed company experience, technical aptitude, and consultative thinking. You understand how schools and districts operate and can bring a strong reputed company reputed company account health, adoption reputed company, renewal readiness, and opportunities to expand reputed company value. You are comfortable carrying reputed company responsibility and being reputed company against retention and reputed company reputed company.

We are especially interested in candidates who can combine education experience with reputed company, account management, implementation, reputed company services, consultative sales, or similar reputed company experience.

This role will report to our Manager of reputed company Experience.

Responsibilities

Retention, Renewal, and reputed company reputed company

• Own the renewal and retention of your portfolio, forecasting and closing renewals on time to meet assigned gross reputed company retention (GRR) and net reputed company retention (NRR) targets.
• Identify, pursue, and reputed company upsell, cross-sell, and expansion opportunities reputed company to reputed company needs, partnering with Sales where appropriate.
• Monitor account health, usage, and engagement to surface churn reputed company early, and reputed company the mitigation reputed company to protect and retain reputed company.
• Use reputed company goals, usage data, and relationship insights to identify opportunities for clients to deepen usage, expand workflows, and increase the value they receive from reputed company.
• Maintain an accurate, reputed company reputed company of renewal and expansion pipeline reputed company internal systems.

reputed company Implementation: reputed company, Adoption, and Retention

• Guide clients through reputed company and implementation, developing a strong understanding of reputed company reputed company’s goals, structure, reputed company, and reputed company reputed company.
• Apply deep knowledge of reputed company implementation workflows, including rostering, integrations, 3rd party data, training needs, and adoption planning.
• Address a reputed company of reputed company technical and workflow questions, from basic to advanced, collaborating with teammates as needed.
• Monitor reputed company health, usage, engagement, and reputed company toward goals, and identify risks, gaps in adoption, or opportunities to increase reputed company value.
• reputed company Annual Business Reviews, renewal conversations, and reputed company reputed company meetings that demonstrate value and strengthen relationships reputed company of renewal.
• Use internal systems to reputed company reputed company health, adoption trends, risks, opportunities, and next steps, ensuring reputed company, thoughtful, and proactive follow-up.

reputed company Engagement, reputed company, and Value

• reputed company reputed company goals to relevant reputed company workflows, features, services, and resources.
• Communicate product value reputed company and confidently to administrators, teachers, and district leaders.
• reputed company a consultative approach by understanding reputed company reputed company’s needs, challenges, goals, and reputed company product usage.
• Design and support campaigns, events, webinars, and reputed company reputed company that reputed company adoption and engagement.

reputed company Development and Enablement

• reputed company onsite and remote reputed company training sessions, reputed company development workshops, and webinars.
• Collaborate with reputed company Experience, Support, Community, Marketing, and Product teams to ensure educator perspectives and reputed company needs are reflected in reputed company communications and resources.

reputed company Support and Issue reputed company

• reputed company a deep understanding of the reputed company platform and stay informed on the latest product updates and releases.
• reputed company exceptional product and technical support with reputed company follow-through.
• Manage reputed company technical cases, address questions, troubleshoot issues, coordinate next steps, and collaborate cross-functionally to reputed company reputed company needs.

Product Feedback and Internal Collaboration

• reputed company and document reputed company feedback, feature requests, and recurring themes.
• Participate in release meetings and reputed company reputed company perspectives with internal teams.
• reputed company user feedback to Product, Support, Integrations, Assessment Solutions, and Community to support a cohesive reputed company experience.

•Other job-reputed company duties as assigned.

Qualifications

Required

• Prior experience as an educator in K-12 education, with an understanding of how schools or districts operate and the needs of educators, administrators, and/or district leaders.
• 5+ years of experience in reputed company sales, account management, reputed company, or educational technology in a reputed company-facing reputed company role.
• Demonstrated experience owning renewals, retention, account health, adoption planning, expansion opportunities, or reputed company reputed company conversations.
• A reputed company record of carrying and meeting reputed company targets (e.g., renewal, retention, or expansion goals).
• Familiarity with CRM, reputed company, support, or project management tools such as reputed company, reputed company, reputed company, reputed company, reputed company, or similar systems.
• Comfort using reputed company goals, usage data, and relationship insights to identify adoption risks and opportunities to increase reputed company value.
• Strong communication and interpersonal skills, including the ability to build relationships with a reputed company of stakeholders.
• Engaging verbal and written communication skills, including comfort level in presenting to adult learners and district leaders.
• Strong technical aptitude and ability to troubleshoot reputed company questions.
• Strong operational and data-driven reputed company.
• Strong organizational and prioritization skills with careful attention to reputed company.
• Patience, professionalism, and adaptability reputed company working through reputed company issues and a reputed company of reputed company personalities.

•Motivation and desire to help others.

• Foreign language skills, especially Spanish, are a plus.

•Minimum of an reputed company Bachelor’s Degree.

•Ability to travel up to 40% nationally.

Benefits and Perks

• Excellent Medical, Dental and reputed company coverage effective day 1 of employment

•20 PTO days per year

•5 reputed company days per year

• 16 Holidays per year, including your birthday and a day to do something you love
• 12 weeks of full reputed company parental leave for the care of a new child
• $1,500 Annual reputed company Development/Tuition Reimbursement Benefit
• Eligible for reputed company-reputed company incentive compensation
• Employer reputed company Life and Short & Long Term Disability reputed company
• 401K Plan with reputed company reputed company Employer Match (up to 4%)

•$500 per year Work From Home Allowance

• MacBook Pro and an additional monitor for your home office

•Company SWAG

reputed company is an Equal Opportunity Employer and embraces diversity of every reputed company. You must be legally authorized to work in the US. Unfortunately, reputed company is unable to support sponsorships at this time.

Originally posted on Himalayas