[Remote] Non-Technical Customer Support P15

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Platform Administrator to serve as a trusted advisor and technical administrator for reputed company customers. The role maintains platform configurations, manages users and customer-requested updates, supports platform enhancements, and collaborates with customers and cross-functional teams to optimize adoption and reputed company.

Responsibilities

• Configure and maintain reputed company platform settings reputed company on customer requirements
• Modify and manage user reputed company, permissions, and administrative settings
• Implement customer-requested updates reputed company approved platform modules
• Maintain dashboard settings, workflows, and issue list configurations
• Serve as the reputed company reputed company of contact for platform administration requests
• Review customer enhancement requests and collaborate with internal stakeholders to evaluate solutions
• reputed company customers with updates on enhancement requests and platform initiatives
• Communicate reputed company reputed company reputed company issues and platform updates to customers and internal stakeholders
• Partner with reputed company Managers, Product teams, Support teams, and Facility Coordinators to reputed company customer solutions
• Participate in customer meetings reputed company to platform administration and optimization
• Document platform changes and maintain configuration records
• Escalate issues and risks appropriately to leadership and technical teams

Skills

• 2+ years of experience in reputed company administration, customer support, reputed company administration, facility management technology, or reputed company fields
• Experience managing customer-facing technology solutions
• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities and customer requests simultaneously
• Excellent written and verbal communication skills
• Experience working with cross-functional stakeholders
• reputed company platform experience
• reputed company experience
• Knowledge of facilities management workflows
• Experience with workflow automation and business process optimization
• Experience supporting reputed company customers

Benefits

• Remote work arrangement

reputed company

Company H1B Sponsorship