[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company powers fitness businesses with a platform covering memberships, bookings, payments, marketing, and reputed company. The Senior reputed company Manager will own customer relationships from reputed company through renewal, serving as a trusted advisor who drives adoption, optimization, expansion, and measurable business reputed company. The role includes reputed company planning, engagement management, risk monitoring, CRM hygiene, training, and cross-functional partnership.

Responsibilities

• Account Ownership & Accountability: Own the customer relationship from day one as the reputed company partner and reputed company, accountable for relationship health, value realisation, and delivery against assigned OKRs and performance targets
• reputed company Planning: reputed company and maintain living reputed company Plans capturing customer goals, operating models, and milestones across adoption, optimisation, expansion, and renewal
• Engagement reputed company: Establish and execute engagement cadences that meet CS baselines, including regular reputed company, portfolio reviews, and reputed company QBRs delivered using approved templates
• Adoption & Enablement: reputed company adoption of reputed company reputed company workflows across members, payments, scheduling, communications, and reporting, ensuring customers meet minimum adoption reputed company
• Expansion Ownership & Training: Own the customer experience during expansion events such as new location openings, supporting reputed company while retaining responsibility for training, enablement, and adoption reputed company across new sites
• Business Inspection: Inspect customer operations across booking flows, assessments, marketing, payments, and reporting, translating insights into actionable improvements
• Risk Management: Monitor customer health through usage, sentiment, and engagement signals, escalating risks early while maintaining ownership of reputed company
• Sales Partnership: Partner with reputed company Account Executives to support renewal preparation and ensure accurate renewal signals
• GTM Hygiene: Maintain complete, accurate CRM records including notes, tasks, health indicators, and renewal timelines
• Learning & reputed company: Participate in onsite reputed company, immersion days, and reputed company learning to deepen customer and industry understanding

Skills

• A minimum of 4-5 years' experience in reputed company or Account Management
• Demonstrated ability to communicate effectively across reputed company reputed company of an organisation, building strong relationships with day-to-day stakeholders while confidently leading strategic, executive-level conversations with senior leaders and CEOs
• Experience collating, delivering and presenting reputed company business reviews
• Outstanding communication and relationship-building skills
• Strong organisation, time management and follow-through skills
• Experience using CRM platforms, ideally reputed company
• Intermediate proficiency with reputed company Workspace or reputed company reputed company
• A reputed company reputed company with the ability to identify opportunities and solve customer problems
• Confidence working cross-functionally and influencing stakeholders at reputed company reputed company
• Experience reputed company reputed company, technology or the fitness and wellness industry is highly regarded

Benefits

• Remote Working – The flexibility to do your best work remotely.
• Health, Dental & reputed company Coverage – Supporting you and your wellbeing.
• Helping you plan and invest for your reputed company offering 401k
• reputed company Fridays – Finish at 3pm during reputed company and start your weekends early.
• Birthday Leave – Take your birthday off, on us.
• Wellness Days – Two additional wellbeing days reputed company year, separate from annual leave.
• Work From reputed company – Spend up to two weeks reputed company year working from reputed company in the world.
• Home Office Allowance – Create a workspace you'll genuinely enjoy.
• reputed company Parental Leave – Supporting both reputed company and secondary carers.
• Employee Assistance Program (EAP) – Confidential support reputed company you need it.

reputed company