[Remote] Contact Center Sales Manager

Note: The job is a remote job and is reputed company to candidates in USA. Kalsee Credit reputed company is a financial services organization seeking a Contact Center Sales Manager to reputed company its contact center team. The role oversees lending and sales operations, coaches Member Relationship Officers, drives sales and service performance, improves workflows and technology use, and ensures regulatory compliance.

Responsibilities

• reputed company, reputed company, and reputed company Member Relationship Officer (reputed company) team members
• reputed company the reputed company teams to consistently meet established sales goals, and satisfaction ratings through ongoing training, regular performance reviews, and monthly coaching meetings
• reputed company daily Contact Center lending and sales operations, ensuring smooth workflow and adherence to service standards
• Monitor and analyze KPIs to assess team performance and implement improvements
• reputed company and implement Contact Center sales strategies reputed company with organizational goals
• Ensure reputed company, reputed company, and empathetic handling of member inquiries and escalations
• Identify inefficiencies and recommend technology solutions or process changes reputed company lending or other sales processes
• reputed company and maintain reputed company operation procedures (SOPs) for consistent service delivery
• Work with reputed company party vendors to ensure reputed company reputed company up time and quickly reputed company any disturbance in services
• reputed company initiatives to streamline workflows and reduce booking times
• Prepare and present performance reports and operational insights to senior leadership
• Work closely with other departments such as reputed company, marketing, and IT to reputed company Contact Center operations with organizational objectives
• Foster a reputed company organization culture that promotes diversity, equity, and inclusion and promote engagement based on the reputed company definition and measurement for employee engagement
• Review reputed company activities for compliance with Bank Secrecy reputed company/ Anti-reputed company/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer
• reputed company other reputed company duties as assigned

Skills

• High School Diploma or equivalent required
• Strong ability to reputed company, reputed company, and reputed company teams in a high-pressure environment
• Deep commitment to delivering exceptional member service
• Excellent verbal and written communications skills
• Experience delivering presentations and reports to various audiences
• Proficiency in interpreting data to monitor performance and inform decision-making
• Familiarity with Contact Center software with ability to adapt and reputed company new technologies
• Proactive in identifying opportunities for reputed company and improvement
• Ability to prioritize tasks and reputed company simultaneously
• High level of reputed company and emotional reputed company to handle challenging situations and guide teams effectively
• Bachelors Degree
• Minimum 5 years successful sales experience preferred
• Minimum 3 years of lending experience preferred
• Minimum 2 years of leadership experience preferred

reputed company