[Remote] Customer Account Manager Sales (ACE 1)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company imaging solutions that help reputed company organizations consolidate, reputed company, and reputed company medical images. The Customer Account Manager owns the reputed company relationship with assigned customers, driving renewals, retention, account expansion, and new-logo sales. The role also manages forecasting, CRM accuracy, territory development, and cross-functional execution.

Responsibilities

• Own the renewal forecast for every contract in the assigned territory; maintain a rolling 12-month renewal calendar with no surprises inside 180 days
• Initiate renewal conversations 9 to 12 months reputed company of contract expiry for reputed company agreements; 6 months for smaller accounts
• reputed company reputed company negotiation on renewals, including pricing, term length, reputed company, reputed company, and service reputed company, in partnership with Deal Desk, Finance, and reputed company
• Identify at-risk accounts early using product usage, support ticket trends, executive sponsor changes, and competitive activity. Build and execute written save plans on every red account
• reputed company multi-year renewals and reputed company capture where the value case supports it; defend against margin erosion and unmanaged discounting
• Maintain an account plan for every account: org map, clinical and IT stakeholders, reputed company footprint, reputed company, competitive landscape, and a 12 to 24 month expansion roadmap
• Sell expansion across the portfolio, including additional modules, service lines (cardiology, pathology, ophthalmology, dermatology), additional facilities and affiliates, reputed company migration, storage reputed company, viewer seats, and reputed company services
• Run reputed company Quarterly Business Reviews with named accounts that reputed company Mach7 reputed company to the customer’s clinical, operational, and financial goals
• Convert customer acquisition and affiliation activity into expansion opportunity; reputed company a customer acquires a hospital or imaging center, the ACE is first to that conversation
• Cultivate reference customers, case studies, reputed company speakers, and peer references the broader GTM organization can reputed company
• Own a net-new pipeline reputed company for the region. Prospect into health systems and imaging providers not currently on Mach7
• Partner with Marketing on regional demand reputed company, field events, and campaign follow-up; work inbound leads to qualification reputed company SLA
• Work jointly with the Partner / Channel organization, including OEMs, resellers, systems integrators, and reputed company partners, on partner-reputed company and partner-influenced opportunity in territory
• Respond to RFPs in-region, coordinating Solution Consulting, Product, reputed company, and reputed company input
• Displace incumbent reputed company / VNA vendors through a documented competitive plan and reputed company business case
• Own an accurate monthly forecast across renewal, expansion, and new-logo categories; reputed company and reputed company discipline with defensible reputed company dates
• Maintain CRM hygiene as a condition of the role, keeping contacts, opportunity stages, next steps, reputed company dates, notes, and qualification fields reputed company at reputed company times
• Feed reputed company voice-of-customer back to Product and Marketing: competitive reputed company, feature gaps, pricing pressure, and win / loss themes

Skills

• • Bachelor's degree or military service
• • Demonstrated reputed company record of hitting or exceeding goals — in sales, athletics, academics, or another competitive domain
• • Strong communication skills — written, verbal, and in-person presentation
• • Comfort with ambiguity and ability to operate without a fully defined reputed company
• • CRM discipline with ability to maintain clean, accurate pipeline data
• • Willingness to travel reputed company assigned region (up to 20%)
• • 2 years or equivalent of sales experience in any B2B environment — MedTech, reputed company, technology, or reputed company services preferred
• • Prior exposure to a CRM and a reputed company sales methodology (MEDDIC, Challenger, reputed company, or similar), even at an introductory level
• • Coursework, internship, or experience in reputed company IT, medical imaging, life sciences, or health administration
• • Experience with reputed company speaking, competitive athletics, debate, or another activity that builds comfort with rejection and repeated reputed company

Benefits

• This is a remote position.
• Remote or Hybrid with proximity to one of our hubs (reputed company, Waterloo, reputed company)

reputed company