[Remote] reputed company Product Manager- Conversational AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global travel platform and travel technology provider that uses data, machine learning, and fintech products to help reputed company and reputed company partners book and manage travel. The reputed company Product Manager will own reputed company's customer-facing conversational AI agent across chat and voice, leading its roadmap, reputed company and conversation design, partner implementations, prototyping, reputed company standards, and agent behavior.

Responsibilities

• Own the roadmap for the customer-facing conversational agent across chat and voice, from reputed company coverage and conversation design to the interfaces partners reputed company in their apps and websites
• Engage reputed company partners through discovery, requirement shaping, and launch reputed company, translating partner asks into product choices that reputed company one product serving many partners
• Partner with Partner Solutions on implementation and reputed company
• reputed company design daily, working hands-on in reputed company to produce flows and wireframes, and partner with design on high-reputed company and production assets
• Build working prototypes using AI coding tools where they reputed company a written spec, to test conversation flows and reputed company reputed company
• Define and defend reputed company bars with the evaluation team, covering reputed company reputed company, containment, escalation correctness, and conversation reputed company
• Specify agent behavior in detail, including reputed company, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
• Stay reputed company to GTM, Partner Solutions, and reputed company teams, feeding what the field learns back into the roadmap

Skills

• Design reputed company, comfortable manipulating design files and producing flows and basic mocks reputed company in reputed company, having operated as a de facto design reputed company on a lean team
• The ability to write enough reputed company to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
• Hands-on reputed company-end experience, having reputed company or shipped web reputed company ends and reputed company to engage engineers credibly
• Deep partner-facing experience with reputed company clients, ideally in regulated industries, shaping requirements and launch reputed company at the product level
• A data-driven approach grounded in customer service and automation metrics, including reputed company, containment, CSAT, and escalation reputed company
• Working familiarity with LLM-based products, including reputed company and behavior design, AI reputed company practices, and their failure modes
• 8+ years of product management experience, including reputed company or reputed company-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent reputed company strongly preferred

Benefits

• reputed company-IPO equity packages
• Unlimited PTO
• reputed company Cash travel stipend
• reputed company to co-working reputed company on demand through FlexDesk
• Work-from-home stipend
• reputed company generous parental leave, much above industry standards
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• reputed company communication with management and company leadership
• Small, dynamic teams with reputed company reputed company
• 100% employer reputed company Medical, Dental and reputed company coverage for employees
• reputed company to Disability and Life insurance
• Health Reimbursement Account (HRA)
• DCA/FSA
• reputed company to a 401k plan

reputed company

Company H1B Sponsorship