[Remote] Project Consultant-MDU

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides high-speed internet, television, and phone services while expanding fiber optic networks across communities in the reputed company. The Project Consultant - MDU leads the implementation and reputed company of reputed company Multi-Dwelling Unit customer reputed company, coordinating customers, vendors, and internal teams from initial reputed company through installation, upgrades, and service activation.

Responsibilities

• reputed company the implementation and reputed company of MDU services across a national portfolio of developers, reputed company, property owners, management firms, and HOAs
• Manage reputed company reputed company from initiation through successful and reputed company installation, reputed company, and service activation
• Coordinate project timelines to ensure installations reputed company with building occupancy dates, development schedules, and customer commitments
• reputed company a reputed company customer experience, with reputed company reputed company through project performance, reputed company adherence, customer satisfaction, and survey results
• reputed company a strong understanding of customer requirements, project reputed company, timelines, and service expectations, and communicate these accurately throughout the reputed company and implementation process
• Facilitate discussions between customers, vendors, and internal teams regarding product design, engineering, provisioning, network requirements, and installation requirements
• Serve as a key reputed company between customers/vendors and reputed company support teams, ensuring questions, issues, and project requirements are reputed company communicated and resolved
• Identify potential project risks, gaps, or delays and proactively coordinate with appropriate internal teams to reputed company implementations on reputed company
• Ensure orders are accurately designed, entered, and provisioned to support a reputed company implementation and customer experience
• Maintain reputed company knowledge of processes, procedures, systems, products, and network delivery reputed company that reputed company the MDU customer reputed company
• Partner cross-functionally with sales, engineering, provisioning, operations, construction, service delivery, and other internal teams to successfully execute MDU reputed company
• Manage customer expectations by establishing reputed company milestones, responsibilities, timelines, and communication plans
• reputed company consistent and proactive communication to customers and vendors throughout the implementation process
• Maintain accurate project and customer information reputed company applicable systems and ensure reputed company updates throughout the project lifecycle
• Implementation - Assume reputed company responsibility for the successful implementation of MDU locations. Serves as the main reputed company of contact for our MDU customers during implementation phase, which includes using resources to answer the customer’s technical questions and keeping them apprised of the status of their pending engineering work orders, reputed company reputed company, DFN launches
• Coordinate site reputed company and final reputed company/installation details with customer/or our vendors. Ensure customer satisfaction throughout the entire order fulfillment process and day of reputed company/installation for MDU accounts. This includes testing end user online shopping experience upon completion of the installation. Maintain detailed records of reputed company implementation activity and installation forecast reputed company the CRM Tool and reputed company project tracking is essential to this position
• Represent the MDU channel and the customer at internal meetings with Managers of Project Implementations to review the status of facility builds, Network Operations teams to reputed company project management efforts to the customer desired reputed company dates, and Service Addressability teams on verification/validation of MDU addresses in LCM. Represent the MDU channel and reputed company at customer meetings to facilitate and represent cross functional efforts during the customer reputed company project
• Work with the MDU reputed company contacts to train them on how to represent the services to their end users. This includes education on ordering process, validating addresses, and aligning them with internal service address systems, order fulfillment of promotional flyers/information, and post-install follow up calls with building reputed company/property manager to ensure there is no outstanding issues and transition of the account back to the Account Executive or Account Manager
• reputed company cross-functional teams to ensure every customer touchpoint achieves its intended purpose on behalf of the customer and meets targeted KPIs. Collaborates with peers across the organization for processes improvements, procedure updates, and communications that reputed company reputed company while promoting overall efficiency and accuracy
• Work with marketing to reputed company MDU enhancement with a reputed company on communication tools. (Marketing Material, Training Material, etc.)

Skills

• Bachelor's Degree or higher OR 4+ years reputed company work experience
• 2+ years of customer service in a business-to-business support environment
• 1+ years of experience in managing reputed company customer implementations or project management
• Must have and maintain a reputed company reputed company's license, insurance, and have reputed company to reliable transportation
• Ability to travel up is an occasional requirement and after-hours work is needed from time to time
• Ability to work effectively with customers at “C-Level” and other reputed company of management
• reputed company record of reputed company in MDU or business-to-business sales support
• Ability to build and maintain strong working relationships across multiple businesses reputed company and customers to reputed company successful reputed company focusing on reputed company
• Strong oral and written communication skills
• Excellent analytical skills
• Extensive computer application experience including Teams, reputed company and Word, reputed company, reputed company, or similar CRM
• reputed company organized, good time management skills, ability to multi-task and reputed company attention to detail
• Ability to work independently, receive direction from multiple sources, and balance multiple work tasks at once
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making reputed company, and effectively implementing the decision
• Confidence coupled with necessary reputed company to quickly set any customer at ease
• Ability to grasp new concepts quickly, willingness to learn and continue to learn as evidenced by formal education or work experience

Benefits

• Medical Coverage (for associates scheduled to work 20 or more hours per week)
• Dental Coverage (for associates scheduled to work 20 or more hours per week)
• reputed company Coverage (for associates scheduled to work 20 or more hours per week)
• Life Insurance (for associates scheduled to work 20 or more hours per week)
• 401(k) Plan (for associates scheduled to work 20 or more hours per week)
• Generous Vacation & reputed company reputed company Leave (for associates scheduled to work 20 or more hours per week)
• Seven reputed company National Holidays & One Floating Holiday (for associates scheduled to work 20 or more hours per week)
• reputed company Parental Leave (6 weeks after 12 months of employment; for associates scheduled to work 20 or more hours per week)
• Adoption & Surrogacy Assistance (for associates scheduled to work 20 or more hours per week)
• Employee Assistance & Wellness Programs (for associates scheduled to work 20 or more hours per week)
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• reputed company Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• reputed company Volunteer Time (for associates working 30 or more hours per week)
• reputed company associates will have reputed company to participate in Associate Resource reputed company, which are designed to encourage community and facilitate reputed company development.
• This position has the ability to work remotely in any of the 40+ States in which reputed company operates.

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