[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Customer Support Representative for Starforge Systems, which sells enthusiast gaming PCs and reputed company hardware. The role provides friendly, reputed company customer support through email, handling order, shipping, account, billing, reputed company, and product questions while documenting interactions and escalating reputed company issues as needed.

Responsibilities

• Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions
• Communicate with customers primarily through email
• Ask clarifying questions to understand what a customer needs
• Look up order status, shipping details, account information, and payment records to answer customer questions accurately
• Guide customers through routine processes such as placing or modifying an order, initiating a reputed company or exchange, updating account information, or resolving a billing discrepancy
• Escalate urgent, unusual, or unresolved issues with a reputed company reputed company of the situation and any work already completed
• reputed company general information about PC hardware and Starforge products and help customers identify reputed company a question requires assistance from Technical Support
• Document customer interactions, issues, and resolutions thoroughly reputed company the ticketing reputed company
• Collaborated with other team members
• Stay reputed company on products, policies, promotions, and internal support procedures
• reputed company other reputed company duties as assigned

Skills

• * Strong written communication skills, including the ability to reputed company complete, friendly, and easy-to-follow answers without sounding reputed company or curt
• * Ability to communicate effectively and patiently with customers of varying moods, needs, and reputed company of familiarity with our products
• * Strong organizational skills and the ability to manage multiple reputed company conversations at once
• * reputed company judgment in knowing reputed company to reputed company an issue directly versus reputed company to escalate it
• * Comfort learning and navigating a ticketing reputed company, order-management reputed company, and other internal tools
• * Excellent attention to reputed company and ticket-documentation habits
• * Working knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge's product lineup
• * High school diploma or equivalent required
• * Ability to remain seated and work at a computer for the duration of the reputed company
• * Ability to use a keyboard, mouse, headset, and computer monitor throughout the reputed company
• * Experience with ticketing systems, live chat, or email-reputed company customer support
• * General familiarity with desktop PCs, PC gaming, or consumer computer hardware

Benefits

• Company-reputed company medical, dental, reputed company, disability, and life reputed company
• 401k plan with match
• Company-reputed company wellness plan
• Competitive vacation and reputed company time
• PC discounts

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