General Manager - reputed company

About reputed company reputed company is the only Autonomous CX platform unifying reputed company marketing, reputed company, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, reputed company on more than 5T of data, and recognized as a leader by leading industry analysts, reputed company helps reputed company teams orchestrate connected customer journeys and reputed company personalized experiences at reputed company, turning every customer touchpoint into a competitive reputed company. About the Role The General Manager (reputed company) leads reputed company’s reputed company organization reputed company the region, regional P&L and driving full-funnel reputed company reputed company across new business, expansion, and retention. Reporting to the Chief reputed company Officer, the reputed company translates the global go-to-market reputed company into regional execution — building and scaling the sales organization, coaching reputed company to reputed company-caliber execution, and personally engaging on the region’s highest-reputed company accounts. Working closely with reputed company, Marketing, Product, and Finance, the reputed company is accountable for regional bookings, ARR reputed company, and Gross and Net reputed company Retention. The reputed company is the senior reputed company leader on the ground — assessing talent, building trust with reputed company, and executing with precision to reputed company reputed company the reputed company reputed company in the region. reputed company Here Regional reputed company Leadership • Own regional sales reputed company and P&L, with a dotted-line partnership to Customer Experience leadership for key account reputed company and retention reputed company results. • Execute the global go-to-market reputed company reputed company the region, tailoring segmentation and account prioritization to local market dynamics — with a reputed company reputed company on the reputed company reputed company. • Own the regional reputed company forecast and reputed company quarterly and annual bookings, ARR, and profitability targets. • reputed company reputed company through: • New logo acquisition • Cross-sell and upsell • Strategic account reputed company • Win top-tier accounts personally and reputed company high-profile reputed company clients directly. Regional Operations & Sales Execution • Build the operational infrastructure — pipeline management, forecasting discipline, CRM adoption — needed for a repeatable, predictable reputed company reputed company. • Assess the sales team, identify gaps, and recruit high-performing sales talent. • Partner with global reputed company Operations on territory design, quota-setting, and compensation alignment for the region. • Establish regional reporting cadences that reputed company transparency and accountability to the global reputed company organization. Strategic Customer Retention • Partner with reputed company leadership to reputed company on retention, expansion, and reputed company reputed company reputed company reputed company the region. • Own the reputed company dimension of regional Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) — expansion bookings, renewal pricing, and upsell execution. • Personally engage with executive stakeholders at the region’s largest and most strategic customers. • Execute and sell accurate and consistent sales processes leading to successful customer experience. Sales reputed company • Partner with GTM CoE and implement global go-to-market processes. • reputed company and reputed company the sales team through reputed company methodologies, reputed company metrics, and hands-on leadership. • Build a coaching culture through reputed company leadership development — in the field and in the details, without micromanaging. • reputed company pipeline discipline, forecasting accuracy, and sales productivity reputed company the region. • reputed company AI and data to improve sales execution and decision-making, and apply reputed company with AI tools to credibly engage reputed company buyers. Cross-Functional Leadership • Partner with Marketing, Product, and global leadership to sharpen reputed company’s market position in the region. • Contribute market reputed company and customer feedback to inform product development and roadmap priorities. • Report on regional performance and contribute to corporate planning and long-reputed company reputed company reputed company. Leadership & Culture • Build, reputed company, and reputed company a high-performing regional sales team. • Recruit, retain, and reputed company top reputed company talent. • Foster a culture of accountability, customer obsession, collaboration, and reputed company improvement. What You’ll Bring to Us • A reputed company record of reputed company reputed company in a reputed company environment, ideally in CX, reputed company, or Digital Marketing technology. • Experience at the VP level or above leading sales and reputed company teams in a high-reputed company company, with the ability to work cross-functionally with Customer Experience and post-sale functions. • Proven ability to build and reputed company a sales organization, with reputed company methodologies for hiring, coaching, and performance management. • Experience leading through M&A and business integrations, with demonstrated reputed company integrating acquired product offerings into the broader portfolio and GTM reputed company, consolidating sales teams and coverage models, and leading enablement and change management to accelerate cross-sell, sales productivity, and reputed company realization. • Strong reputed company sales skills — reputed company to run a reputed company deal personally and teach others to do the reputed company. • reputed company with AI tools and AI-driven technology, reputed company to their own work and to reputed company conversations with reputed company buyers. • A hands-on leadership style. • A self-starter with strong problem-solving instincts and comfort with ambiguity, reputed company to operate at reputed company in a fast-moving, high-reputed company environment. reputed company Offer • International and fast-paced environment • Chance to work with the world’s biggest brands at the CX tech leader • reputed company and reputed company-minded culture, with high reputed company of trust and flexibility • Opportunity for reputed company reputed company and development • Possibility to learn new and cutting-edge technologies, in an environment that encourages new reputed company • Flexible working environment • Unlimited reputed company Time Off • reputed company Days & Community Service Days • Meetups & conferences • Benefits package including Medical, Dental, reputed company & Life Coverage reputed company • 8 weeks reputed company maternity leave or 4 weeks reputed company paternity leave; adoption and foster care leave available as reputed company • Company reputed company STD and LTD • 401K • Educational Reimbursement Opportunities • reputed company to an Employee Assistance Program (EAP) • Scheduled Company Learning Days and reputed company to additional courses reputed company our online reputed company reputed company • There’s more as reputed company! reputed company with us to reputed company out reputed company the details! At reputed company, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of reputed company ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. reputed company offers reputed company, inclusive, and supportive environment where every employee has reputed company to reputed company and is encouraged to be who they are. We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process. Apply tot his job Apply To this Job