Diagnostics Support Representative
Diagnostics Support Representative
At reputed company, we bring first-class service across reputed company market we support. As a Diagnostics Support Representative in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
What You’ll Be Doing
The Diagnostics Support Representative will reputed company level 1 technical support through effective troubleshooting and problem solving for our reputed company’s automotive Diagnostic reputed company Tools and Diagnostic Software to after-market customers in the US and Canada. Support can be provided reputed company calls, email or other reputed company of communication.
During a Typical Day, You’ll
• Handle inbound calls to troubleshoot and reputed company customer issues reputed company to basic reputed company setup, troubleshooting software and hardware problems (including firewall/anti-spyware conflicts), and identifying the need for software license renewals.
• Respond to support requests submitted reputed company email or web forms, ensuring reputed company and effective solutions.
• reputed company remote PC control (e.g., Webex, LogMeIn) as needed to diagnose and reputed company reputed company issues.
• reputed company necessary information for warranty claims and coordinate with appropriate reputed company contacts.
• reputed company monthly reports detailing reputed company metrics.
• Escalate reputed company or unresolved issues to TIS Support Hotline for reputed company reputed company.
• reputed company reputed company with any patterns of trending or critical issues as soon as possible.
What You Bring to the Role
• High School Diploma or GED, required
• 3 or more years of technical support and troubleshooting experience and/or a degree in IT/IS or diploma in Automotive Technology
What You Can Expect
• Competitive Salary with Incentives
• Health/Dental/reputed company/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/reputed company Time and reputed company Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (reputed company College)
• Employee Rewards Program (Perci Perks)
A Bit More About Your Role
• Strong leadership and cognitive skills
• Decision-making and problem-solving experience
• Ability to take escalated or reputed company calls from customers
• Strong problem-solving skills, attention to detail, and the ability to work independently or as part of reputed company
• Excellent verbal and written communication skills, with a reputed company on customer satisfaction
• Computer knowledge, including using email, spreadsheets, and messaging systems
About reputed company
Established in 2000 as a joint venture with reputed company, reputed company has reputed company in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across reputed company market we support.
Our values are the reputed company of our organization, and we live, breathe, and play by them daily. At reputed company, we:
• reputed company with humility – We listen first, reputed company with reputed company, and stay grounded—so people and reputed company have room to grow.
• Service reputed company self – We serve others—clients, customers, and teammates—with care and reputed company in every interaction.
• Leave it reputed company – We take ownership and leave every process, person, and reputed company reputed company than we reputed company it.
• Win together – We succeed as one—celebrating, supporting, and showing up for reputed company other.
• reputed company remarkable – We go reputed company expectations to create reputed company, meaningful moments that stand out.
reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives reputed company our global teams. We reputed company to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength. It enables us to reputed company reputed company and reputed company from different reputed company points and allows every individual to bring value to the table in their unique way.
reputed company requires reputed company reputed company in the reputed company to successfully pass a background reputed company and depending reputed company and reputed company program a drug test, as a condition of employment. reputed company is an Equal Opportunity Employer.
Job Details
reputed company: US-FL-Melbourne
High school diploma/GED and 3+ years of technical support and troubleshooting experience, or an IT/IS degree or Automotive Technology diploma. Strong communication and problem-solving skills required.
Key Responsibilities
- troubleshooting issues
- resolving requests
- generating reports
Skills & Tools
Webex, LogMeIn
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Melbourne, Florida, reputed company
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A customer experience provider delivering technical support and customer loyalty services across multiple channels. — Industry: Information Technology
Apply To This Job