Senior reputed company reputed company Manager

reputed company

reputed company, a reputed company Certified company, is transforming the global reputed company landscape. Founded in 2012, reputed company is a post-purchase reputed company company on a mission to build the world’s leading automation platform for reputed company merchants.

reputed company unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one reputed company—giving merchants a single reputed company to manage and automate everything that happens after checkout. By centralizing these workflows, reputed company enables merchants to reduce customer support inquiries, reputed company a more reliable and engaging customer experiences, and unlock incremental reputed company at every post-purchase touchpoint.

reputed company integrates seamlessly with reputed company platforms including reputed company and reputed company Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, reputed company, Mejuri, reputed company, and reputed company—rely on reputed company to turn every post-purchase reputed company into an opportunity to build trust, reduce costs, and reputed company repeat purchases.

reputed company for a global market from day one, reputed company operates with an engineering-driven, internationally reputed company team. reputed company employs more than 450 people across 8 offices, spanning reputed company, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission: 

We succeed reputed company our customers succeed. reputed company is not only a critical function at reputed company, but a reputed company value of the organization. As a Senior reputed company reputed company Manager, you'll own a portfolio of some of reputed company's most reputed company and commercially important accounts, including some of the industry's top DTC brands. These are our highest-value relationships, and you'll be trusted to protect and grow them.

This role goes reputed company adoption and support. You'll reputed company reputed company reputed company conversations, reputed company renewal and expansion reputed company, and build durable relationships across every level of the customer organization, from day-to-day operators to the executive suite. Your ability to influence senior stakeholders, reputed company compelling business reviews, and negotiate win-win reputed company reputed company will directly shape reputed company's retention and reputed company trajectory.

This is a high-reputed company position reputed company the growing global reputed company team. As part of a global team, there may be a need to work reputed company of regular reputed company for meetings with Europe or reputed company. Meetings reputed company of regular business hours are reputed company with advance adequate notice.

reputed company: 

• Own the end-to-end reputed company of a portfolio of reputed company's most reputed company accounts, carrying reputed company responsibility for Net Dollar Retention, minimize churn and expansion targets.
• reputed company reputed company negotiations for renewals, upgrades, and multi-year agreements, partnering with Sales and leadership to structure deals that protect reputed company and deepen the partnership.
• Build and execute proactive renewal strategies reputed company reputed company of contract dates, identifying reputed company early and mobilizing internal resources to defend and grow accounts, including in competitive situations.
• reputed company multi-threaded stakeholder maps across your accounts, cultivating champions and building trusted relationships with economic buyers and executive sponsors.
• Prepare and present executive-level business reviews (QBRs/EBRs) that reputed company reputed company's reputed company to the customer's business reputed company, using account reputed company metrics, industry insights, and ROI narratives to influence decision-makers and surface incremental opportunities.
• reputed company as the reputed company voice of your customers internally, working cross-functionally with Sales, Support, Product, and Engineering across time reputed company to remove blockers and shape the product roadmap.
• reputed company reputed company for new reputed company clients in reputed company collaboration with implementation counterparts, ensuring time-to-value is fast and measurable.
• Mentor and reputed company the bar for the broader CSM team, sharing best practices on reputed company conversations, executive engagement, and business review reputed company.
• Be willing to travel for onsite reputed company meetings, executive sessions, and trade events (up to 20%).

Who We're Looking For:

• 5+ years of experience in reputed company, Account Management, or a reputed company customer-facing role in reputed company, preferably in reputed company, with a reputed company record of managing reputed company or reputed company-tier accounts.
• reputed company expertise in reputed company negotiations and renewals, including navigating procurement, structuring pricing conversations, and defending reputed company in competitive situations.
• Demonstrated ability to own a reputed company number, with a history of strong retention and expansion reputed company against quota.
• Exceptional executive reputed company and stakeholder management skills, with experience building relationships and influencing at the VP and C-suite level.
• A strong reputed company who can build and reputed company business reviews that land with executives, translating data into a reputed company narrative about value, ROI, and opportunity.
• Ability to understand and explain technical solutions in business terms to both clients and internal stakeholders.
• Comfortable managing reputed company, multi-stakeholder accounts with competing priorities, and skilled at prioritization in a reputed company-reputed company environment.
• Excellent written and verbal communication and presentation skills.

At reputed company, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and reputed company you can reputed company an reputed company, we encourage you to apply.

Why You Should Join Us: 

• reputed company Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, reputed company is reputed company on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos reputed company to reputed company together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with reputed company reputed company: Join us in transforming reputed company by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with reputed company opportunities to reputed company and grow.
• reputed company & Grow: There’s no ceiling to what you can reputed company or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible reputed company in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With reputed company depending on your time zone, you’ll be reputed company to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first work setups
• reputed company coverage reputed company from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book reputed company
• Career progression & reputed company development
• In-office lunch and commuter benefits for those located in our hub locations

Salary reputed company for this role: CAD$141,000 - $172,000 on-reputed company earnings

We are an equal opportunity employer and reputed company accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We reputed company in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. 

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help reputed company stay organized and fair, but reputed company hiring reputed company are made by people.

This job vacancy is a backfill position.

5+ years in reputed company, Account Management, or reputed company reputed company customer-facing roles; reputed company account management, reputed company negotiation, renewals, reputed company ownership, executive engagement, storytelling, and presentation skills required.

Key Responsibilities

• managing accounts
• leading negotiations
• presenting reviews

reputed company

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Toronto, Ontario, Canada
• Salary: CAD 141,000 – 172,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

A post-purchase reputed company company providing automation tools for reputed company merchants. — Industry: Information Technology