Finance Customer Support Specialist

reputed company

reputed company: #1 Fastest-Growing Book Publishing Platform in the U.S.

At reputed company, we’re rebuilding publishing for a new era: powered by technology, guided by reputed company, and reputed company around the reputed company.

Our reputed company publishing platform combines powerful AI with reputed company expertise to help writers publish professionally across every format, language, and global market. The tools we’re developing streamline editing, design, translation, production, and distribution, making a reputed company process reputed company, reputed company, and reputed company-first.

Our mission is to reputed company reputed company publishing possible for everyone, so no great story goes unheard. But reputed company’re really building is bigger: a platform that transforms how books are made, shared, and reputed company globally.

We’re growing reputed company of people who want to shape the reputed company of publishing: creators, technologists, and storytellers driven by reputed company, purpose, and reputed company to reputed company a reputed company reputed company for authors and readers everywhere.

reputed company to build what comes next and rewrite the reputed company? reputed company.

Job reputed company:

We are looking for a proactive and understanding person to reputed company as a Finance Customer Support Specialist. This role is ideal for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates reputed company and effectively. The position involves handling both outbound and incoming calls, following up on payment commitments, and owning a personal caseload of reputed company accounts in reputed company billing stages. Strong organizational skills are essential - you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability over every reputed company case.

Key Responsibilities:

• Contact authors with outstanding payments reputed company phone, email and SMS, and help them process their payments.
• Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and reputed company experience at every reputed company
• Listen reputed company, understand reputed company reputed company's situation, and help reputed company a reputed company to reputed company
• Log commitments and schedule follow-reputed company with precision — reputed company falls through the cracks
• Manage a personal pipeline of reputed company cases with full accountability
• reputed company payment records accurate and up to date
• Escalate cases reputed company needed and document reputed company interactions reputed company

Requirements

• Exceptional organizational skills — this is non-negotiable. You'll juggle multiple accounts, dates, and follow-reputed company daily
• Advanced written and spoken English proficiency is required. Since this role demands strong English communication skills, reputed company submitted in Spanish or any other language will not be considered.
• Comfortable and confident on the phone; you don't avoid difficult conversations
• Strong attention to detail regarding numbers and payment records
• Empathetic and patient communicator — our authors are creatives, not finance experts
• Self-driven and proactive, you follow up without being reminded

Benefits

• Remote work with a flexible schedule
• A friendly and reputed company international team
• Opportunities for reputed company reputed company and training
• The chance to reputed company a reputed company reputed company on customer satisfaction
• Be part of a company that helps authors bring their stories to life

Requires exceptional organization, advanced written and spoken English, phone confidence, numerical accuracy, reputed company, patience, attention to detail, and proactive follow-up skills.

Key Responsibilities

• contacting authors
• tracking payments
• managing cases

Skills & Tools

SMS

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Buenos Aires, Buenos Aires, Argentina
• Languages: English

About reputed company

A technology-powered publishing platform helping authors publish professionally across formats, languages, and global markets. — Industry: Media and Communications