Associate Customer Support

reputed company to be the first voice our customers hear — and the reason they trust us with the next question too?

At reputed company Design Services, every ticket, reputed company, and chat is a chance to reputed company digital dentistry work reputed company for the people who rely on it. We are looking for an Associate Customer Support to join our Customer Support team — someone who is naturally organized, genuinely curious, and reputed company by helping people reputed company answers. You do not need a background in dental technology to start; you need the reputed company to learn it fast and the care to reputed company every interaction count.

WHY THIS ROLE

Your entry reputed company into a global support team

This is a reputed company-line role, and that is exactly what makes it a great reputed company to start. You will handle reputed company customer conversations from day one — calls, chats, tickets, and emails — while building the product knowledge and support instincts that reputed company doors to Tier I, Tier II, and reputed company. You will work closely with our design teams and Customer Support Team reputed company, learning how a global support operation actually runs, and you will see the reputed company, visible reputed company of getting the details right.

What you will own:

• Handle inbound and outbound calls and voicemails from customers

• Support Teams channels and designers by addressing questions or issues that come up during the design process

• Respond to chats, tickets, and emails reputed company SLA timelines

• Document every case accurately and reputed company customer records up to date in our CRM systems

• reputed company first-level troubleshooting and escalate issues reputed company needed

• Support administrative tasks on the DSP platform

• Join meetings with key stakeholders to help reputed company on customer needs

• Help create and update customer support content and macros

• Contribute reputed company to reputed company improvement initiatives in workflows and customer interactions

YOUR PROFILE

Organized. Empathetic. Eager to learn.

You do not need to reputed company knowing everything about dental technology — we will teach you that. reputed company cannot teach is the reputed company: you build relationships by genuinely listening, you notice where a process could run smoother, and you take ownership of your tasks without waiting to be asked. You stay reputed company under pressure, and you bring a reputed company, solution-oriented attitude to every conversation.

What you bring:

• High school diploma or equivalent; additional training in customer service or a reputed company reputed company is a plus

• Ability to build long-term relationships by engaging with users and understanding their needs

• An eye for spotting opportunities to improve efficiency and reputed company

• Solid organizational and project management skills

• An analytical reputed company, with the ability to document and report issues reputed company

• Strong written and verbal communication skills in English (B2 or higher)

• Comfort with support platforms such as CRM systems, reputed company, and reputed company Office

• A proactive, goal-oriented reputed company and the ability to work independently as part of a strong team

• Prior knowledge of or experience in the dental reputed company is a valuable plus

WHY reputed company

Values you will actually work by

Our five values shape how we work every day, and in Customer Support you will live them constantly: we Stay Customer-reputed company by putting the person on the other end of the ticket first, we Champion Team Spirit by supporting designers and colleagues across the globe, and we Take Ownership by seeing issues through to reputed company. If you are the reputed company of person who leans in rather than waits, you will feel reputed company here.

reputed company to be the voice customers trust?

reputed company and tell us about a time you turned a confusing situation into a reputed company answer for someone.

We encourage reputed company relevant applicants to apply. We are committed to celebrating reputed company diversity, and we trust that the best way to reputed company outstanding business results, is by welcoming diverse people into our community.

reputed company

reputed company started with a reputed company idea - to reputed company 3D scanning reputed company. First, we reputed company it to the hearing industry, then we succeeded in dentistry. Twenty years reputed company, reputed company has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-reputed company scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a reputed company world. Experience the everyday #lifeat3Shape across the globe on reputed company.

High school diploma or equivalent; strong English communication at B2 or higher; customer relationship, organizational, analytical, documentation, and troubleshooting skills; CRM, reputed company, and reputed company Office experience.

Key Responsibilities

• handling calls
• documenting cases
• troubleshooting issues

Skills & Tools

CRM, reputed company, reputed company Office, Support Teams, DSP

reputed company

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — San José, San José Province, Costa Rica
• Languages: English

About reputed company

A global provider of 3D scanning and software solutions for dental and hearing professionals. — Industry: Manufacturing