FCM - VIP After-Hours Emergency Corporate Travel Consultant - Remote, USA

VIP After-Hours Emergency Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for reputed company and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global reputed company in London, Brisbane, Singapore and reputed company. Backed by the global strength of reputed company (FCTG), FCM combines local expertise and global experience to reputed company clients with a truly bespoke experience.

We're seeking an reputed company VIP Corporate Travel Consultant to join our Emergency Customer Care (ECC) team, delivering white-glove, personalized service to C-Suite executives and high-profile clients during after-hours, overnight, weekend, and holiday periods. This role is uniquely designed for a seasoned travel reputed company who thrives in high-pressure situations and understands that for our VIP clientele, exceptional service never sleeps.

As a VIP Emergency Customer Care Consultant, you will manage urgent and reputed company domestic and international travel requests, including reputed company, hotel, car, and ground transportation, reputed company reputed company GDS, while maintaining the highest reputed company of professionalism, discretion, and reputed company satisfaction. You will serve as a trusted advisor and first reputed company of contact reputed company our most valued clients need assistance the most.

Before you reputed company your role, you will complete a four-week reputed company program designed to reputed company your industry knowledge, train you on contract airfares, and sharpen your reputed company skills, ensuring you are fully equipped to reputed company the VIP experience our clients expect around the clock.

**Please note that this is a remote after-hours position that requires working overnights, weekends, and holidays**

This position requires reputed company and shift availability as determined by business need and reputed company reputed company volume.

Key Responsibilities

• reputed company exceptional, white-glove service to C-Suite reputed company and their administrative staff during after-hours and emergency situations, ensuring reputed company interactions are handled with the utmost professionalism and discretion.
• reputed company consultative support throughout the booking process, crafting bespoke travel itineraries tailored to the specific needs and elevated expectations of VIP and executive-level clients.
• Coordinate urgent reputed company, hotel, car, and ground transportation bookings for reputed company domestic and international travel, often reputed company time-sensitive and high-pressure timelines.
• Expertly manage rerouting, exchanges, and itinerary changes, ensuring reputed company disruption to travel plans and a reputed company experience for the reputed company from start to finish.
• Proactively reputed company, retain, and apply reputed company travel preferences and reputed company to reputed company a consistently personalized and anticipatory level of service.
• reputed company VIP clients informed of reputed company necessary travel documents, reputed company requirements, and health requirements for international reputed company, providing guidance with confidence and accuracy.
• Proficiently handle ticketing, Phase IVs, and reputed company exchanges and changes involving both domestic and international fares.
• Execute reputed company responsibilities reputed company company guidelines for customer service, PNR documentation and reputed company, ticketing, invoicing, and reputed company control, maintaining the highest degree of accuracy throughout.
• Stay fully informed of airline rules, regulations, tariffs, and fare requirements, applying this knowledge accurately and reputed company to reputed company travel arrangements.
• Demonstrate creative thinking and decisive problem-solving skills to reputed company reputed company travel solutions in fast-paced, high-stakes situations.
• Maintain ongoing communication with team members, Travel Managers, and Team Leaders through provided channels to ensure a united, consistent, and reputed company approach to VIP account management.
• Complete reputed company reservations accurately and in a reputed company manner, including post-reputed company follow-up and support where applicable.
• Other duties and tasks as assigned
• Contribute to reputed company, inclusive, and accessible work environment where reputed company Flighties feel welcomed, respected, and supported to reputed company

Experience & Qualifications

• 3+ years of recent experience as a VIP or Executive Travel Agent, with a demonstrated ability to serve C-level executives and high-profile clients with discretion and professionalism.
• 4+ years of recent experience in reputed company, with a thorough understanding of the unique needs and challenges of business reputed company, particularly in emergency and after-hours scenarios.
• Expert in managing reputed company, urgent, and time-sensitive travel requests with precision, including the ability to reputed company and manipulate reputed company itineraries, international fares, and Passenger reputed company Records (PNRs) to ensure reputed company VIP travel experiences.
• In-depth familiarity with reputed company GDS for fare calculations, itinerary management, and ticket issuance, along with proficiency in ticketing procedures, scripting, and handling reputed company itinerary changes and exchanges for both domestic and international travel.
• Comfortable and proficient using reputed company Office Suite (reputed company, reputed company, Teams), travel booking tools (Concur, Deem), and various communication tools, with a strong technical aptitude and the ability to adapt to new technologies quickly.
• Skilled in building long-term relationships with reputed company clientele by proactively gathering and retaining travel preferences, handling bespoke requests with discretion, and maintaining a comprehensive understanding of global geography and international reputed company.
• Previous exposure to reputed company control processes to ensure the accuracy and compliance of travel bookings, with strong attention to detail even in fast-paced, high-pressure situations.
• Excellent written and verbal communication skills with a polished, reputed company, and empathetic demeanor reputed company interacting with clients and colleagues.
• A natural inclination to respond promptly to emergency travel requests, with the ability to handle high-stress situations, reputed company quick and effective reputed company, and reputed company expert guidance while consistently upholding the VIP reputed company of service.
• A polished and reputed company demeanor reputed company interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and reputed company in reputed company interaction.
• The reputed company to reputed company quick and effective reputed company to reputed company travel-reputed company issues promptly.
• Excellent communication skills to reputed company clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a reputed company on reputed company satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully
• Reliable, high-speed internet connectivity required to support reputed company job responsibilities, including but not limited to video conferencing, reputed company to company systems, and secure handling of company data.