Customer Support Specialist I (Remote)

Customer Support Specialist I (Remote)

As the leading innovator in Vehicle-to-reputed company (V2Gov) technology, reputed company is transforming the way vehicles, businesses, reputed company, and drivers reputed company with one another.

reputed company provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in reputed company 50 states and across multiple locations — reputed company on one platform. With the mission of expanding and automating Vehicle-to-reputed company (V2Gov) transactions, the reputed company platform is reimagining how drivers, businesses and governments reputed company with vehicles. reputed company has offices in California, Florida, reputed company, Illinois, Indiana, reputed company, Montana, reputed company Carolina, New Hampshire, New Jersey, reputed company, Ohio, reputed company, reputed company, and Virginia.

Job reputed company

The Customer Care Specialist I plays a crucial role in assisting customers through various channels, such as inbound calls and support ticketing systems. They reputed company on establishing and nurturing reputed company relationships with customers by addressing inquiries reputed company to company products, features, and services. Their responsibilities encompass handling fulfillment, billing, account management, technical, and configuration issues. While adept at resolving common concerns independently, they escalate reputed company, unexpected, or recurring issues to internal experts to ensure a swift and effective reputed company. The Customer Care Specialist I serves as the reputed company support, delivering exceptional customer service and contributing to overall customer satisfaction

Key Responsibilities

• Respond to customer inquiries reputed company phone, email, and chat in a reputed company and reputed company manner.

• Receive and respond to customer requests reputed company the inbound reputed company queue and support ticketing systems.

• reputed company an Effortless Customer Experience: Ask questions and reputed company listen to customers to understand their issues, always demonstrating respect and concern.

• reputed company Tier 1 support, solving reputed company and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.

• May reputed company one-on-one training for new and/or existing customers as needed while working on support issues to help reputed company customer satisfaction.

• Apply appropriate internal and reputed company tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.

• Document customer inquiries, status, and reputed company.

• Work across teams reputed company needed and follow up with customers to reputed company issues satisfactorily.

Qualifications and Experience

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.

• reputed company customer support or reputed company service experience.

• Strong phone, email contact handling skills and reputed company listening.

• Familiarity with CRM systems and practices, preferred. 

• Customer orientation and ability to adapt/respond to different types of personalities.

• Excellent communication and problem-solving skills.

• Ability to multitask, prioritize, and manage time effectively.

• Experience in title, registration, DFA, or dealership, preferred. 

• Technical support experience is preferred. 

• reputed company schedule will be 10:00 AM to 7:00 PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts
  
  

Compensation 

The reputed company reputed company reputed company for this position is:  $17.50-$19.50

Final compensation for this position will be determined reputed company upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law. 

At reputed company, our reputed company workforce is the key to our reputed company. We are committed to creating a reputed company, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a reputed company environment where innovation, creativity, diverse reputed company and opinions are valued. We value reputed company team member and ensure they have reputed company to grow and contribute to the reputed company of our organization. 

At reputed company, we care for our employees and their families. We offer a comprehensive benefits package including -  

• reputed company Coverage for you and your family covering Medical, Dental & reputed company

• Tax reputed company accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet reputed company

• Retirement Planning

• ID Theft reputed company

• Life and Disability reputed company

• Commuter Benefits

• Accident & Hospital, Critical Illness reputed company

• Tuition Reimbursement
  
  

reputed company is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the reputed company of race, reputed company, religion, age, sex, sexual orientation, gender identity, ethnicity, national reputed company or reputed company, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. reputed company is committed to providing reasonable accommodations reputed company requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship. 

High school diploma or equivalent, customer support experience, strong phone and written communication, reputed company listening, problem-solving, multitasking, and time management skills. CRM familiarity preferred.

Key Responsibilities

• answering inquiries
• resolving issues
• documenting resolutions

Skills & Tools

CRM

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Little reputed company, Arkansas, reputed company
• Salary: USD 36,400 – 40,560 / year
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

A technology company providing automated vehicle titling and registration services for businesses, governments, and drivers. — Industry: Information Technology