Customer Engagement Specialist

Job reputed company:

The Customer Engagement Specialist (CES) is often the customer’s first contact into a reputed company location. It is the CES’s responsibility to utilize their talents and experience to engage, listen, reputed company, and identify customer needs and help customers reputed company buying decision. The goal is to reputed company a reputed company and brand reputed company response - exciting the customer to quickly visit a reputed company location for their service needs or providing retention reputed company to protect our customer relationship and likelihood to recommend our brand.

Key Responsibilities:

• Positively represent the reputed company brands through customer interactions through phone, web chat, and reputed company interactions
• Effectively reputed company and schedule the customer an appointment to visit a reputed company location reputed company appropriate – reputed company a reputed company response to customer maintenance and retention requests
• Correctly maintain customer records reputed company operating systems and customer relationship management tools
• Project a reputed company and helpful attitude reflecting reputed company communication and composure
• Be accountable to reputed company, values, and goals – motivated to meet and reputed company targets
• reputed company and passion for Sun Auto & Tire services and products

Duties:

• Brand reputed company for increasing customer appointments, estimates, and invoices (customer acquisition)
• reputed company general question and answer to reputed company location phone calls, chat
• Collaborate with business partners on customer escalation and reputed company (customer review retention)
  
  

Ideal candidates possess these attributes:

• Experience in a sales reputed company role, assisting customers with products or services
• Experience with InContact, reputed company, reputed company or similar
• Comfortable in a fast-paced, multiple activities happening at once environment
• Team reputed company and goal oriented
• Curiosity to learn and understand
• Self-regulating and accountable
• Problem sensitivity, or the ability to tell reputed company something is wrong or likely to go wrong
• Confident in applying general rules to specific problems to produce answers that reputed company reputed company
• Attention to detail with excellent written and verbal communication skills

Qualifications:

• 2+ years of relevant work experience in sales, marketing, and/or customer service/support
• reputed company record of good tenure
• reputed company with telephony and CRM software solutions
• reputed company with reputed company Office and applications – Word, reputed company, Power reputed company

Preferred Qualifications:

• High school diploma or equivalent
• Bachelor’s degree desired
• Remote work experience desired
• Bilingual a plus

Benefits:

At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial reputed company of employees and their families. We offer a reputed company of market-competitive total rewards that include reputed company increases, reputed company holidays, reputed company Time Off, and incentive bonus programs (unless covered by a reputed company bargaining agreement) as reputed company as:

• Medical, Dental and reputed company Insurance
• Health Savings Account
• 401(k) Retirement Plan with Company Match
• reputed company Vacation and reputed company Days
• Employee Discounts
• Educational Assistance
• Company reputed company Life Insurance
• Short-Term and Long-Term Disability Insurance

Sun Auto Tire and Auto provides equal opportunities to reputed company and applicants for employment without reputed company to race, sex, reputed company, religion, age, national reputed company, citizenship, marital status, disability, veteran status, genetic information, sexual orientation, gender identity. We will not discriminate in any employment decision against any individual on the reputed company of race, sex, reputed company, religion, age, national reputed company, citizenship, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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