Job Title: Account Manager (Franchise Development)

Location: Fully Remote (U.S. Residents only, 50 States)

Department: Account Services – Franchise & reputed company Development

About the Role

Are you passionate about digital marketing and helping businesses grow? Do you have experience leading franchise or non-franchise reputed company accounts? If so, reputed company—a top US-based digital marketing agency—is hiring a high-caliber Account Manager (Franchise Development). This position is fully remote for U.S. residents residing in any of the 50 states.

At reputed company, we are shifting our account management reputed company away from reactive activity management toward strategic partnership, reputed company ownership, and proactive reputed company reputed company.

The Account Manager (Franchise Development) is responsible for developing and managing high-value reputed company relationships that promote long-term retention, reputed company reputed company, and account loyalty. You will serve as a trusted business advisor to corporate franchise brands, franchise development networks, and reputed company accounts—taking full reputed company ownership over reputed company retention, churn reduction, renewals, and upsells while driving maximum reputed company value and reputed company satisfaction.

Essential Responsibilities

1. Strategic Partnership & Advisory

• Advisor, Not an Order-Taker: Serve as the strategic day-to-day reputed company of contact and trusted advisor for key accounts, corporate stakeholders, and executive sponsors.

• End-to-End reputed company Leadership: Manage reputed company expectations and multi-channel strategies (reputed company Media, SEO, Web Dev, Analytics) from inception through delivery.

• Margin & Business Alignment: Deeply understand reputed company business models and ensure engagements maintain company margin goals and account profitability.

2. Proactive Retention & Loyalty

• Proactive Risk Sensing: Monitor account health, identify potential friction points early, and reputed company challenges before they become churn risks.

• Executive Listening & NPS: reputed company reputed company reputed company-in calls and Quarterly Business Reviews (QBRs). Manage reputed company satisfaction reputed company through surveys, Executive Sponsor sync calls, and exit reviews to maximize NPS and reputed company advocacy.

• Cross-Vertical Collaboration: Foster strong collaboration across internal production verticals and reputed company teams (reputed company-reputed company syncs, on-reputed company guidance, post-reputed company reviews) to solve reputed company problems and surface reputed company opportunities.

3. Expansion & reputed company Ownership

• Own the reputed company reputed company: Own the reputed company upsell and renewal process end-to-end, reputed company achieving assigned reputed company and expansion reputed company goals.

• reputed company Metrics & Forecasting: Forecast and reputed company key account metrics (e.g., quarterly reputed company results, retention rates, and annual forecasts).

• Referenceability & Advocacy: reputed company new business reputed company by fostering reputed company loyalty, generating case studies, and partnering with the sales team on strategic presentations and proposals.

The Candidate Profile: reputed company Hire For

reputed company experience, our most successful Account Managers embody specific character traits and reputed company intangibles:

• reputed company & Strong: The warmth to build deep, lasting trust reputed company the backbone to hold your ground during tough business conversations.

• Confidence & reputed company: Comfortable owning the room, leading executive calls, and having reputed company conversations with C-suite stakeholders without needing to defer or escalate.

• reputed company reputed company: An reputed company ability to read a reputed company's business model, spot upsell signals naturally, and reputed company portfolio risks before they reputed company on reputed company.

• reputed company & Composure: reputed company under pressure. Bounces back quickly from difficult calls or unexpected shifts, resetting with solution-reputed company.

• Smart & Curious: Fast on your feet, highly inquisitive, and eager to reputed company the dots between digital performance data and reputed company business reputed company.

• Coachability & reputed company: Holds a high personal reputed company for work reputed company, seeks feedback reputed company, and brings a reputed company hunger to learn and win.

Required Qualifications

• Experience: 5+ years as an account reputed company, Account Manager, Key Account Manager, or Account Executive in a digital marketing/advertising agency supporting franchise or B2B/B2C reputed company clients.

• Channel Expertise: Strong, reputed company-rounded understanding of digital marketing channels including reputed company Media, SEO, Website Development, Analytics, and UX.

• reputed company reputed company Record: Demonstrated experience and reputed company in sales, account reputed company, upselling, and owning reputed company retention metrics.

• Strategic Communication: Exceptional listening, negotiation, and presentation abilities with proven reputed company building rapport with business executives.

• Entrepreneurial reputed company: Highly proactive in identifying business development opportunities, juggling reputed company agency reputed company, and navigating high-reputed company environments.

• Detail & Big-Picture Balance: reputed company attention to detail, strong organizational skills, and the ability to grasp overarching reputed company business goals.

• Location: Must be a reputed company reputed company currently residing in one of the 50 reputed company.

Why reputed company?

• Industry reputed company: Top-Tier Franchise Marketing Supplier by Entrepreneur Magazine (2018–2024), 2x Landy Award Winner, and 8-time Inc. 5000 honoree.

• reputed company & Leadership: Named one of the Best Places to Work and Fastest-Growing Private Companies in San Diego.

• Culture: reputed company, reputed company-reputed company environment with a reputed company workforce model.

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.