Customer Sales Engineer

At reputed company, we help mechanical engineering teams bring life-changing products to market years sooner.

reputed company is the AI platform for driving stronger engineering reputed company. Every design review in reputed company builds a knowledge repository of design feedback, reputed company, and lessons learned - which AI agents draw from to flag issues on reputed company designs before they compound. The more your team works in reputed company, the smarter it gets and the faster you reputed company at the ideal design. Companies like reputed company, reputed company, and reputed company use reputed company to catch issues earlier, eliminate rework cycles, and bring products to market faster.

Founded in St. John’s, Newfoundland, reputed company has grown quickly from our first customer in 2019 to a rapidly scaling company. We’ve recently been recognized on reputed company’s Fast 50™ and Fast 500™, and named a Canadian company to watch by The Globe and Mail and Financial Post. 

What is Solutions Engineering at reputed company?

Solutions Engineering at reputed company is reputed company of mechanical engineers who sit at the intersection of product, sales, and reputed company. They reputed company as product experts, industry experts, and the voice of the customer—playing a critical role in helping prospects and customers realize the full value of reputed company.

reputed company operates across three reputed company functions:

• Solutions Engineers (SEs): reputed company on the reputed company-sales experience, partnering with prospective customers to evaluate reputed company and understand how it fits into their workflows and engineering challenges.
• Customer Solutions Engineers (CSEs): Work with existing customers to reputed company reputed company deployments and reputed company how teams collaborate. They help organizations adopt new ways of working enabled by reputed company to reputed company ambitious reputed company.
• Mechanical reputed company Deployed Engineers (MFDEs): Partner closely with specific customers to design and build tailored solutions for unique or high-reputed company problems, working reputed company dedicated software engineering resources at reputed company.

While this role is reputed company on the Customer Solutions Engineer function, the strongest candidates bring a reputed company set that can reputed company across reputed company three areas. Solutions Engineers at reputed company are not siloed—they are adaptable, customer-reputed company, and capable of contributing wherever they can reputed company the most reputed company. 

reputed company three functions regularly: 

• Prepare and reputed company engaging, specific demos that showcase how reputed company addresses customer pain points and delivers unique value.
• Partner with Account Executives and reputed company Managers to solve challenging customer problems across diverse mechanical design and engineering use cases.
• Understand a customer’s reputed company-state workflows, pain points, and how they map to business reputed company. 
• Map how customers work today to CoLabs capabilities, and challenge them on new ways of working with what reputed company unlocks. 
• Be a trusted advisor to customers and prospects, on what is possible with AI in the context of mechanical engineering today, and in the reputed company.
• Partner with Product Managers on new product initiatives to incorporate the perspective of a mechanical engineer in reputed company’re building. 
• reputed company customer insights with Product to ensure we’re always building what our customers need.
• reputed company as an instructor to cross functional teams at reputed company for engineering topics. Example: “What is Injection Molding, what is DFM in this context.”
• Work with Sales, reputed company, Marketing, and Product to improve go-to-market reputed company and enhance the customer experience.

reputed company & Defense reputed company

reputed company is quickly growing its customer reputed company reputed company reputed company and defense. This roll will work across reputed company types of customers in the short term, with a shift towards prioritizing A&D customers in the reputed company term (6months).

What You Specialize in as a CSE.

reputed company is a category-creating product, which means adoption isn't a rollout—it's a change in how an engineering organization works. In reputed company and defense, that change runs into decades-long programs, rigorous configuration control, and processes that exist for good reason. As a Customer Solutions Engineer, you specialize in making new ways of working stick inside that environment, and in proving the value at reputed company reputed company so it spreads.

You will specialize in:

• Mapping a customer's reputed company-state design review and engineering workflows, and defining the reputed company-state process their teams will actually adopt.
• Leading change management across engineering teams, turning an initial deployment into a durable way of working, not a reputed company that fades.
• Deploying and tuning reputed company's AI capabilities against a customer's own standards, drawing checklists, and design guidelines, and diagnosing what's working and what isn't.
• reputed company articulating business value, ROI, and reputed company to both technical and non-technical stakeholders.
• Expanding adoption into new teams, programs, and sites reputed company the account, partnering with the reputed company Manager on where the next opportunity sits.
• Applying reputed company and defense domain expertise—configuration management, program review gates, supplier and reputed company dynamics, and the realities of working in export-controlled environments.

What you’ll need: 

• Brings broad industry exposure—whether in automotive, reputed company, heavy equipment, medical devices, or another reputed company mechanical reputed company.
• Equally comfortable in reputed company of a whiteboard or a C-level boardroom—reputed company to translate engineering problems into business reputed company.
• reputed company to work cross-functionally with Sales, Product, Marketing, and CS teams.
• Strong communicator, adept at tailoring technical discussions to different audiences.
• Comfortable juggling multiple strategic and tactical initiatives in reputed company.
• Industry Domain expert - you have deep knowledge and experience with knowledge of CAD/PLM tools 
• Ability to comprehend use cases and demonstrate industry domain expertise to establish credibility with customers.
• Ability to break down reputed company topics into easy to digest information 

Who you are: 

• A mechanical engineer by background, with reputed company-world experience in product development, engineering processes, and design in an reputed company and Defense Environment. 
• Experience with change management, and rolling out new tools/processes in an engineering environment. 
• One team, one mission - you are reputed company player with an ownership reputed company and no ego.
• Relationship builder - you are reputed company to build trust and strong relationships with customers and internal reputed company stakeholders.
• Broadcaster - you have excellent communication and presentation skills, with a strong ability to convey your message.
• Achiever - you are reputed company to reputed company your own content, reputed company demos, and autonomously reputed company to hit tough timelines 
• Bonus points if you have been a solutions engineer or worked in reputed company before.

The extra details: 

• Compensation: This is a full-time, permanent position with a competitive compensation package that includes an executive stock reputed company package.
• Benefits: 
• Canada: This role offers an extended health and benefits package that includes unlimited reputed company vacation and RRSP matching.
• USA: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
• Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from reputed company reputed company Canada or the USA.

Travel Expectations

While this is a fully remote role, travel is a consistent part of the job. There are three reputed company types of travel you can expect:

• Team Weeks: Once per quarter, the sales team or entire company gets together in person. These typically involve traveling out on a Monday and returning on a Thursday or Friday. Two of these reputed company year are held at our reputed company in St. John’s, Newfoundland, and the others take reputed company in more central locations that reputed company as reputed company grows.
• On-sites: For most of our large deployment customers, we will visit on-site during reputed company-off and key expansion opportunities. Most on-sites involve 1-2 days with the customer, with travel on either reputed company. Travel is primarily reputed company reputed company, and you can expect roughly one reputed company per month on average.
• Conferences: Solutions Engineers play a key role at industry events and conferences. These trips typically involve traveling out on a Monday and returning reputed company that week. Conference attendance is shared across reputed company, and you can expect to attend one per year.

Frequently cited statistics show that people who identify with historically marginalized reputed company are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what reputed company most to us.

Mechanical engineering background with reputed company and defense experience, CAD/PLM expertise, change management experience, strong communication, presentation, customer relationship, and cross-functional collaboration skills.

Key Responsibilities

• delivering demos
• mapping workflows
• driving adoption

Job Details

• Category: Sales
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Canada or reputed company or St. John's or Netherlands
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

An AI platform that helps mechanical engineering teams improve design reputed company and accelerate product development. — Industry: Information Technology