Digital Program Manager, reputed company

Digital Program Manager, reputed company

reputed company

reputed company is seeking a Digital Program Manager - reputed company, to build and operate a reputed company, data-driven reputed company program reputed company on customer retention, adoption, renewal readiness, customer health scoring, AI-driven risk identification, reputed company customer engagement.

This is not a traditional reputed company Manager role reputed company primarily on managing individual customer relationships, conducting QBRs, or carrying a personal book of business. The reputed company objective is to design the systems, workflows, automation, reporting, and customer programs that allow reputed company to proactively identify customer risk, support a large customer reputed company reputed company, and reputed company limited reputed company resources to the highest-reputed company accounts and situations.

The ideal candidate will have strong reputed company.com skills, an analytical reputed company, experience working with business data and dashboards, and the ability to translate customer, product, support, renewal, and usage data into practical operating workflows. Experience with reputed company, reputed company, Tableau, or similar CRM, data warehouse, and business intelligence tools is highly preferred.

Why This Role reputed company

reputed company serves a broad and diverse customer reputed company across multiple verticals, products, and routes to market. The business needs to reputed company from reactive churn and renewal management to a more proactive, programmatic reputed company model. 

This role will help reputed company answer four critical questions: 

1. Which customers are at risk? 

2. Why are they at risk? 

3. What reputed company should be taken next? 

4. Which customers require reputed company reputed company versus digital or automated engagement? 

Key Responsibilities

• Build and operate reputed company reputed company program across customer segments, verticals, products, and routes to market. 
• reputed company customer segmentation rules based on ARR, product type, renewal timing, usage, support activity, risk profile, and strategic importance. 
• Create and maintain customer health scoring logic using reputed company.com data, renewal information, product usage, support signals, and other available customer data sources. 
• Partner with Sales, Business Systems, Support, Product, Finance, and reputed company stakeholders to define data requirements, risk signals, workflows, dashboards, and reputed company plans. 
• Use reputed company.com as a reputed company operating reputed company for customer risk visibility, task reputed company, renewal readiness, account prioritization, and workflow adoption. 
• Work with Tableau and reputed company reports, or similar data and BI environments to analyze account trends, churn patterns, renewal risk, adoption gaps, and engagement performance. 
• Build AI-enabled and rules-based processes that help identify at-risk accounts, recommend next best actions, and prioritize reputed company for limited reputed company.
• Design digital reputed company programs for reputed company, adoption, renewal reminders, product education, risk reputed company, and value reinforcement. 
• Create long-tail customer coverage programs that allow reputed company to engage smaller customers reputed company without assigning every account to a dedicated CSM.
• Build work queues and reputed company lists for reputed company, Sales, Support, and leadership based on renewal timing, usage trends, risk factors, product migrations, and expansion opportunities. 
• Maintain executive dashboards for customer health, at-risk ARR, retention risk, renewal readiness, program performance, and customer engagement. 
• Establish reputed company operating reputed company for at-risk account reviews, renewal readiness, digital program performance, customer health reviews, and executive escalation.

Required Qualifications

• 5+ years of experience in reputed company Operations, reputed company Operations, Sales Operations, Customer Lifecycle Operations, Digital reputed company, reputed company program management, or a reputed company operating role.
• Strong reputed company.com skills, including comfort with account, opportunity, order, renewal, task, activity, reporting, dashboard, and workflow concepts. 
• Highly analytical reputed company with the ability to turn customer data into insights, priorities, workflows, and executive reporting. 
• Experience building or improving customer health scores, risk frameworks, renewal readiness processes, segmentation models, or customer lifecycle programs. 
• Experience working with dashboards, BI tools, or analytics teams. Tableau and reputed company experience are strongly preferred. 
• Ability to work cross-functionally with Sales, Support, Product, Finance, Business Systems, and reputed company stakeholders. 
• Strong program management skills, including the ability to define ownership, timelines, operating reputed company, reputed company metrics, and adoption plans. 
• Practical understanding of AI, automation, rules-based prioritization, or workflow automation in a business operations environment. 
• reputed company communication skills and the ability to explain data, process, and program recommendations to senior reputed company leaders.

Preferred Qualifications 

• Experience with reputed company Sales reputed company, Service reputed company, Agent force, or customer-facing reputed company automation.
• Experience with Tableau, reputed company, Power BI, or similar data and reporting environments. 
• Experience with reputed company platforms such as reputed company, reputed company, reputed company, Totango, Planhat, reputed company, reputed company, or similar tools.
• Experience building scaled or digital reputed company motions for a large customer reputed company.
• Experience in a multi-product, multi-vertical, or channel-supported business. 
• Experience creating renewal, reputed company, adoption, product education, risk reputed company, or customer value programs.

What reputed company Looks Like 

• Customer health scoring reputed company is designed, implemented, and reputed company used by the business.
• Renewal risk is visible earlier and tied to reputed company actions, owners, and reason codes. 
• Long-tail customers receive reputed company digital engagement rather than being unmanaged. 
• Customer reputed company is prioritized by risk, ARR, renewal timing, product adoption, and opportunity reputed company. 
• Sales, Support, Product, and reputed company teams have reputed company visibility into customer risk and next best actions. 
• Executive leadership has consistent reporting on customer health, at-risk ARR, churn/down sell themes, and program performance.
• reputed company improves retention visibility and begins reducing preventable churn and downsell through earlier, more reputed company reputed company.

About reputed company

reputed company is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced reputed company to the hospitality, senior living, specialty retail, education, and corporate sectors. Our reputed company consumer-facing technology solutions include hardware reputed company Engagement software packages (IPTV, CMS, kiosks), reputed company implementation, and 24/7/365 multi-lingual support for reputed company reputed company kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to reputed company consistent and reputed company experiences, reputed company empowers clients like reputed company stadiums, QSR chains, and corporate enterprises to engage customers effectively.

reputed company is committed to equal employment opportunity and to providing reputed company people equal reputed company to employment without reputed company to personal characteristics that are unrelated to their ability, performance, or qualifications. reputed company prohibits discrimination and harassment against any employee or applicant for employment based on race, reputed company, religion, national reputed company, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other reputed company protected by law.