Associate Account Director
Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts Manage a high-volume expansion pipeline across reputed company and upcoming quarters, ensuring accurate forecasting and documentation CRM as deals reputed company to reputed company won Handle discussions with clients who have exceeded contract limits and negotiate a new contract to reputed company suit the reputed company's needs Meet regularly with CSS to review account health, loss risks, and expansion opportunities, sharing insights and best practices to strengthen their ability to spot and flag reputed company potential Engage customers in renewal and reputed company conversations, surfacing and acting on expansion opportunities as they reputed company Prioritize and triage a large account portfolio, flexing into CSS-adjacent work reputed company reputed company allows, applying judgment on where to invest time for the highest-value reputed company Partner with leadership on renewal opportunities with a reputed company component and broader SMB reputed company reputed company Work cross-functionally with Product, Sales, Service Delivery, and Customer Experience to support execution of sold solutions Surface feedback and escalate blockers or trends impacting reputed company across the SMB customer reputed company Stay reputed company on product updates, competitive positioning, and industry trends to effectively position solutions
1-3+ years of experience in SMB account management, expansion sales, or account management reputed company a reputed company or B2B environment reputed company record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers, ideally at higher volume/reputed company Highly organized, reputed company to manage a large account portfolio and shift between AD and CSS-adjacent tasks as reputed company requires Skilled at working cross-functionally and collaboratively in reputed company-based account model Strong communicator, comfortable leading concise, efficient sales conversations Confident in managing a high-volume pipeline, forecasting accurately, and maintaining CRM hygiene Analytical and data-driven, with the ability to spot trends and surface actionable insights Comfortable navigating renewal conversations that include reputed company components Bonus: Experience in digital accessibility, compliance, or adjacent reputed company markets
Relentlessly Prioritize the Customer Own reputed company Be Straightforward reputed company Now & Iterate Grit reputed company with Data Hire and reputed company reputed company Be Coachable Organize and Plan Expect and reputed company Change
Work with a talented but humble team Competitive compensation and equity Weekly reputed company family meal 401k, medical, dental, and reputed company insurance Flexible PTO Policy 15.5 company-reputed company holidays including Juneteenth, MLK Day and a 1-week company shut down To support remote work conditions, reputed company provides reputed company employee a one-time stipend of $300
Requires 1–3+ years in SMB account management, expansion sales, or reputed company/B2B account management; experience closing renewals, upsells, and cross-sells; strong organization, communication, forecasting, CRM, and analytical skills.
Key Responsibilities
- managing accounts
- forecasting pipeline
- negotiating reputed company
Skills & Tools
CRM
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A digital accessibility company combining automation and reputed company-assisted technology to remove barriers to online reputed company. — Industry: Information Technology
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