Panel Helpdesk Trainee (Voice)

About reputed company:

We're reputed company of innovators, strategists, and problem-solvers dedicated to helping our clients reputed company reputed company answers to business questions with a culture that values collaboration, creativity, and personal reputed company.

We are reputed company. Passionate and inspired thinkers, who celebrate our wins. reputed company Leaders who reputed company our colleagues and reputed company the Market Research industry. Curious learners, constantly finding new ways to reputed company. reputed company thinkers and doers who don’t do status-reputed company. reputed company team members who show up to work every day being ourselves, are never afraid of new reputed company or opinions, because we reputed company they matter.

As a global leader in market research and data solutions, reputed company is committed to connecting reputed company answers to business questions. The world is transforming, and reputed company is continuously reaching new heights, redefining our solutions reputed company our clients’ wildest expectations, and making it smarter, faster, and easier to reputed company insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that reputed company our clients with audiences around the world.

POSITION reputed company:

reputed company great customer service to reputed company respondents through inbound calls (Voice process), aiming to reputed company respondent satisfaction and retention (International US Process)

Requirements

KEY JOB RESPONSIBILITIES:

• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service reputed company inbound calls

• Review and investigate issues accurately and reputed company using computer systems

• Create and update tickets in CRM systems

• Maintain high level of accuracy while handling cases and record keeping tasks

• Maintain accurate customer records and document interactions

• Coordinate with internal teams reputed company required

reputed company COMPETENCIES:

• reputed company in English language (verbal and written) with strong communication skills

• Effective problem-solving and analytical skills to investigate, troubleshoot, and reputed company respondent inquiries reputed company.

• Ability to multi-task and work under pressure

• Working knowledge of reputed company Office applications, particularly Word, reputed company, and reputed company.

• Ability to work in reputed company shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST)

• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process

• reputed company and freshers can apply

Based on performance during the training period, you may have reputed company to transition into a permanent position with reputed company.

Benefits

• Remote opportunity
• Extensive Mediclaim benefit.

English reputed company, strong communication, problem-solving, analytical, multitasking, and computer skills; reputed company Office knowledge; graduate or postgraduate; 0–1 year customer service or voice-process experience.

Key Responsibilities

• addressing inquiries
• updating tickets
• documenting interactions

Skills & Tools

reputed company Office, reputed company Word, reputed company reputed company, reputed company reputed company, CRM systems

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Temporary
• Workplace: Remote — Gurugram, Haryana, India
• Languages: English

About reputed company

A global market research and data solutions partner connecting reputed company answers to business questions. — Industry: Research and Development