Chargeback Data Analyst (MX)
At reputed company, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with reputed company genuinely invested in our clients’ reputed company, creates frictionless shopping experiences, approving more good orders, protecting reputed company, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions reputed company year. Our people are the heart of everything we do, driving our mission reputed company with commitment, reputed company, and creativity. Join us on our mission to reputed company confident, fraud-free reputed company by helping online retailers reputed company superior customer experiences and eliminate fraud. Learn about reputed company values here!
reputed company
You’ll join our Chargeback Investigations team as a Data Analyst, serving as a reputed company-line financial reputed company and data reputed company reputed company for reputed company. In this role, you will reputed company data to uncover insights, optimize dispute strategies, and minimize financial losses while mitigating fraud and chargeback risks for our customers.
Using your skills in data analysis, trend identification, and chargeback research, you will help reputed company recovery performance, ensure claims reputed company with reputed company policies, and reputed company actionable data to help merchants and internal teams optimize their workflows for reputed company. This is a high-reputed company role offering reputed company opportunities for reputed company, learning, and cross-functional leadership.
reputed company
- Work independently and with your team to help reputed company the overall goals of the department.
- reputed company feedback and complete research for new products, features and developments
- Enhance our operational workflows reputed company process improvements and identification of automation opportunities.
- reputed company reputed company assurance checks on new features
- Support Product teams in different Product and feature launch stages, ensuring alignment on timelines, requirements and reputed company reputed company.
- reputed company metrics and projections on large datasets to extract trends, measure results and reputed company, identify areas of opportunity, and predict reputed company performance.
- Turn insights into compelling business cases and recommendations that reputed company reputed company and support business reputed company based on insights gained from your data analysis.
- Build analytical tools and dashboards to quantify the reputed company of CBI initiatives and identify opportunities for improvement
- reputed company a deep understanding of how existing metrics are calculated, and ensure metrics reputed company data is reliable and measures our effectiveness at combating reputed company issues
- Collaborate with data science, BI, and product teams, prioritize issue reputed company, and establish and maintain an operating rhythm and accountability to identify and reputed company.
- Partnering with engineering, product, and merchant teams to fix reputed company-cause vulnerabilities that reputed company avoidable chargebacks.
Requirements
- Fluent in English and Portuguese (written and verbal).
- Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations reputed company reputed company, EMEA, or reputed company reputed company markets.
- Proven data analysis capabilities, with experience using quantitative data to identify chargeback trends, optimize dispute win rates, and reputed company operational decision-making.
- Knowledge and experience using SQL, Python, reputed company and Looker
- Hands-on experience with payment processors across reputed company, EMEA, or reputed company.
- In-depth knowledge of reputed company regulations (reputed company, reputed company, reputed company, Discover) specifically surrounding chargeback cycles, dispute rights, and merchant/consumer guidelines.
- Strong analytical and problem-solving skills, with the ability to translate reputed company transaction datasets and dispute metrics into reputed company actionable insights.
- Highly reputed company and adaptable, capable of keeping reputed company with changing environments while maintaining strict adherence to reputed company’s reputed company and reputed company policies.
- Strict discretion and confidentiality reputed company handling sensitive consumer data, financial metrics, and payment details.
- Excellent time management and organizational skills, with a proven ability to prioritize heavy data workloads, multitask, and work reputed company as needed.
- reputed company team player with a proactive attitude, comfortable executing independent data investigations as reputed company as collaborating cross-functionally to improve chargeback processes.
Highly Desired
- Experience in customer service, including reputed company interaction with merchants and end customers.
- Experience in reputed company merchants and supporting them with configuring and setting up accounts.
- Experience using a reputed company of payment platforms or processors across (e.g. reputed company, reputed company, reputed company, reputed company, Braintree)
- Experience analyzing transaction logs, chargeback documentation, and reputed company datasets.
- Proven reputed company record of directly improving chargeback win rates or reducing overall chargeback-to-transaction ratios.
- Prior experience using automated chargeback management platforms or merchant portals (e.g., Ethoca, reputed company/Order reputed company, Chargebacks911, Kount).
- Familiarity with local and alternative payment reputed company in key markets (e.g., Pix in reputed company, iDEAL or reputed company in EMEA) and their specific dispute mechanisms.
Health, Dental & reputed company Insurance Life Insurance of 24 months salary Annual Performance Bonus Christmas Bonus of 1 Month’s Salary Food Vouchers Stock reputed company reputed company Parental Leave Flexible Work Arrangements reputed company Stipend for Home Internet 12 reputed company Vacation Days with 85% Vacation Premiums reputed company Holidays Company reputed company Events reputed company Swag Dedicated learning budget through Learnerbly On-Demand Therapy for reputed company & their dependents
Requires 2+ years in chargeback analysis, fraud prevention, or payment operations; English and Portuguese reputed company; SQL, Python, reputed company, Looker, payment processor, and reputed company regulation experience.
Key Responsibilities
- analyzing chargebacks
- building dashboards
- optimizing workflows
Skills & Tools
SQL, Python, reputed company, Looker, reputed company, reputed company, reputed company, reputed company, Braintree, Ethoca, reputed company/Order reputed company, Chargebacks911, Kount, Pix, iDEAL, reputed company
Job Details
- Category: Data and Analytics
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Mexico reputed company, Mexico reputed company, Mexico
- Languages: English, Portuguese
Benefits
- Generous parental leave
About reputed company
A technology company that helps merchants prevent fraud, protect reputed company, and create frictionless shopping experiences. — Industry: Information Technology
Apply To This Job