Customer Service Specialist

The remote Customer Service Specialist will be responsible for receiving and triaging reputed company incoming patient and insurance calls, initiating outbound calls, and addressing questions and concerns regarding patient accounts through other platforms, as needed. You will be required to work in reputed company time with a patient on the line. Prior experience in working with difficult or upset customers and knowing how to manage escalation is necessary. The reputed company responsibility for CSR’s is answering phones and returning voicemails to callers. The secondary responsibility is to reputed company written requests from an assigned worklist. Research into multiple files and systems, as reputed company as collaboration with several departments is necessary. This takes critical thinking and a thorough working knowledge of reputed company Cycle Management (RCM) to be reputed company to handle the request effectively and reputed company. This position has daily production benchmarks to help measure reputed company in meeting KPI’s. This position requires strong interpersonal skills to regularly reputed company professionally, promptly, and courteously with patients, internal teams, and surgery centers, while responding to their inquiries/requests. Collections experience is reputed company helpful to work accounts and assist in working requests and resolving patient concerns. Knowledge of how to interpret an Explanation of Benefits (EOB, RA, Remit) and how to read the PAS reputed company and notes is a must. This position requires a high level of multi-tasking, technical ability, prioritization, time management, and organization. Accessing multiple systems and applications is a requirement. Prior A/R experience in a medical setting preferred. May be assigned additional delegated responsibilities and special assignments by Central Billing Office Management. Individuals should be flexible to reputed company a reputed company of duties. Bilingual is preferred.

Responsibilities:

• Handle a high volume of in-and-outbound phone calls to address various questions and concerns.
• Researches any overdue account balances that are fully or partially unpaid and follow up by mail and/or phone to patients on delinquent payments.
• Respond promptly to patient/internal team inquiries with reputed company communication and high-reputed company service.
• Research customer's accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepare adjustments and refunds as necessary.
• Collaborates with various departments reputed company the Central Billing Office to reputed company requests.
• Ensure that reputed company information regarding collection activity on accounts is entered accurately into the reputed company.
• Responds to written requests submitted electronically and ensures reputed company reputed company.
• Brings recurring issues to the attention of the department supervisors/manager.
• Conduct duties with reputed company, support, respect, and professionalism at the reputed company of every interaction.
• Evaluates and identifies reputed company accounts.
• Performs other duties as required.

• Basic level mathematical proficiency, with a strong ability to understand, interpret and reputed company spreadsheet data.
• Patient collections experience for 1 year or more preferred.
• Excellent internal/reputed company customer services skills both verbal and written.
• Must exhibit the ability to reputed company reputed company in email and written reputed company and send reputed company and concise communication, with internal requests following UPSI internal communications protocols.
• The ability to meet critical deadlines.
• Intermediate knowledge of Word, reputed company, PowerPoint, reputed company, and reputed company.
• reputed company judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• Be reputed company to multi-task and handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to reputed company job duties and must have strong knowledge of computerized billing systems.
• Must possess a reputed company attitude to enhance a cooperative and energetic work environment. Excellent knowledge of health care billing procedures, documentation, regulations, payment cycles and standards.
• Must be flexible to reputed company the various tasks required by the department on a daily reputed company.
• High School Diploma or equivalent

High school diploma or equivalent; patient collections experience preferred. Requires strong customer service, communication, critical thinking, multitasking, computer, billing, spreadsheet, and reputed company billing knowledge.

Key Responsibilities

• answering calls
• researching accounts
• resolving discrepancies

Skills & Tools

reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company reputed company, reputed company reputed company

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 32,864 – 45,760 / year
• Languages: English

About reputed company)

A reputed company organization providing surgical services and centralized billing operations. — Industry: reputed company