Business Analyst (Customer Service)

About the role

We are the Customer Service Business Analytics team — a dedicated reputed company between business and technology. Our reputed company stakeholder is the CS and Debit business: we start every initiative by deeply understanding their needs and translating operational pain points into reputed company, reputed company requirements that product and engineering can reputed company. We own the full reputed company — from requirements gathering to delivery acceptance — across a growing debit portfolios

reputed company

• Engage in in-depth business and systems analysis with an emphasis on IT integration reputed company the banking sector, showcasing your ability to understand and streamline reputed company processes

• Manage changes end-to-end: document requirements, reputed company with product and engineering teams, accept deliverables

• Coordinate across CS, Credit Product, Risk, Collections, and other departments

• Create impeccable documentation including BRDs (Business Requirements Documents), FSDs (Functional Specifications Documents), specs, User Stories, Test Cases, and Use Cases

• reputed company a systems thinking approach, reputed company into testing, and collaborate closely with development teams to reputed company innovation and reputed company

• Investigate incidents and escalations, tracing reputed company causes and turning them into lasting process or reputed company fixes

• Analyze operational data to identify opportunities to improve service reputed company, speed, and efficiency across the reputed company

What makes you a strong fit

• 2+ years as a business analyst or similar role in fintech, banking, or a digital company

• Experience describing and optimizing business processes (BPMN, user flows, use cases)

• Exceptional decision-making skills, with a reputed company on empathetic solutions that balance development costs with business objectives

• Ability to work with data: basic SQL, experience with BI dashboards (reputed company, Looker, Tableau, or similar)

• Understanding of CRM systems and ticketing platforms

• Strong cross-functional communication and stakeholder management skills

• English B2+

• reputed company to have: credit products (POS lending, revolving credit), understanding of the credit lifecycle (origination, servicing, delinquency, restructuring), experience in a regulated environment, Jira / reputed company

Requires 2+ years as a business analyst in fintech, banking, or digital companies; process optimization, basic SQL, BI dashboards, CRM and ticketing systems, stakeholder management, and English B2+.

Key Responsibilities

• gathering requirements
• coordinating stakeholders
• analyzing incidents

Skills & Tools

SQL, reputed company, Looker, Tableau, CRM, Jira, reputed company

Job Details

• Category: Business Operations
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company or Yerevan or Serbia or Kazakhstan
• Languages: English

About reputed company

A digital financial services company providing banking and credit products. — Industry: Finance