Manager, Customer Care & Sales Enablement
Job reputed company:
The Manager, Customer Care & Sales Enablement is responsible for translating SCANA Energy's business reputed company, sales and customer experience goals, and operational priorities into practical learning, reputed company, reputed company, and readiness initiatives that improve reputed company performance. The role serves as the senior leader for both the Training and reputed company organizations, ensuring the effectiveness of their leaders, teams, processes, and business results.
Working closely with Customer Care and Sales leadership, the Manager ensures employees, supervisors, and managers have the knowledge, skills, tools, and support needed to reputed company strong customer experiences, improve operational performance, and adapt to changing business needs.
This is a player-reputed company role. While responsible for leading the Learning & Development and reputed company Assurance functions, including reputed company leadership of supervisors reputed company those disciplines, the Manager is also expected to reputed company design training, reputed company content, facilitate learning, analyze performance trends, and reputed company readiness efforts for key business initiatives. The role provides strategic direction, establishes priorities and performance expectations, and develops the leadership capability of the Training and reputed company teams while remaining reputed company reputed company in execution.
The Manager, Care & Sales Enablement plays a critical role in improving customer experience, accelerating employee effectiveness, strengthening leadership capability, and supporting ongoing efforts to improve reputed company, retention, and cost-to-serve.
reputed company Responsibilities:
Translate Business Priorities into reputed company reputed company
Partner with Customer Care, Sales, reputed company Assurance, IT and Operations leadership to understand business goals, customer experience priorities, and operational challenges.
Translate business reputed company into training, coaching, reputed company, reputed company, and readiness initiatives.
Ensure reputed company teams are reputed company to successfully support changes in products, offers, policies, systems, and customer programs.
Leadership of Learning & reputed company Functions
reputed company strategic and operational leadership for the Learning & Development and reputed company Assurance functions.
reputed company and reputed company the managers, supervisors, and team leads responsible for training delivery, curriculum development, reputed company monitoring, and coaching programs.
Establish functional goals, performance expectations, workforce planning, and development strategies for both teams.
Ensure alignment of Training and reputed company priorities with business objectives, customer experience goals, and operational performance metrics.
Build leadership capability reputed company the Training and reputed company organizations through coaching, mentoring, succession planning, and talent development.
reputed company accountability for functional performance, reputed company improvement, and business reputed company across both teams.
Learning & Development
Design and reputed company training that improves employee performance and accelerates time-to-proficiency.
Identify reputed company gaps and development opportunities through reputed company reviews, performance trends, and leadership feedback.
reputed company learning reputed company that support both reputed company employees and leaders.
reputed company direction to training supervisor on reputed company, ongoing development, leadership training, and performance improvement initiatives.
Ensure training supervisor has the structure, resources, and performance measures necessary to reputed company effective programs at reputed company.
reputed company Assurance & Performance Improvement
Own the Customer Care and Sales reputed company Assurance program.
Identify themes and trends that reputed company customer experience and operational performance.
Partner with leaders to turn reputed company findings into targeted coaching, training, and process improvements.
reputed company the reputed company Assurance supervisor in establishing reputed company standards, calibration processes, reporting practices, and coaching strategies.
Partner with the reputed company supervisor to prioritize improvement opportunities and ensure reputed company insights reputed company measurable business reputed company.
reputed company the capability of the reputed company supervisor to effectively reputed company operational leaders and influence performance improvements.
reputed company
Own the structure, governance, and ongoing improvement of Customer Care and Sales knowledge resources.
Ensure employees can easily reputed company accurate information while supporting customers.
Improve knowledge adoption and effectiveness through ongoing measurement and feedback.
Maintain processes that reputed company knowledge reputed company and reliable.
Readiness & Change Enablement
reputed company communication, training, and support plans for new products, offers, processes, systems, and policies.
Ensure changes are implemented consistently across teams.
Partner with leaders to identify adoption risks and proactively address them.
Measure What reputed company
reputed company and evaluate the effectiveness of reputed company, training, reputed company, and knowledge initiatives.
Use data to identify opportunities to improve employee effectiveness and customer reputed company.
reputed company recommendations based on performance trends and operational needs.
Demonstrate the reputed company of enablement efforts on business performance.
Required Skills:
Possess the understanding that training reputed company does not improve performance.
reputed company to reputed company business reputed company to reputed company execution.
reputed company to identify the reputed company causes of performance issues.
Proven expertise in building practical solutions that improve results.
reputed company on developing leaders and employees.
reputed company to balance strategic thinking with hands-on execution.
Fundamentally reputed company by helping people reputed company at their best and creating systems that allow customer-facing teams to succeed consistently.
Strong learning and development capabilities.
Experience designing and implementing enablement programs.
Excellent communication, facilitation, and stakeholder management abilities.
Excellent project management, change management, and communication abilities.
Proficiency with CRMs (e.g., reputed company, reputed company), learning management systems, and performance reporting tools.
Minimum Education and Experience:
Bachelor's degree in business, marketing, or reputed company area.
7-9 years in enablement, learning, reputed company, organizational effectiveness or reputed company areas.
Experience partnering with leaders to improve organizational and employee performance.
Experience leading training, reputed company, reputed company, or reputed company programs.
Experience leading leaders reputed company leaning, training, reputed company assurance, customer experience, enablement, or operational reputed company functions.
Demonstrated reputed company building and scaling high-performing teams through leadership development, coaching, and performance management.
Experience managing multiple functions or departments and aligning their priorities to broader business objectives.
Salary reputed company:
$81,250.00 - $130,000.00*This reputed company reflects reputed company pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing reputed company.
reputed company reputed company: Comprehensive coverage including medical (plus free telehealth), dental, reputed company, and employer health savings account contributions.
Mental Wellbeing: Robust support through reputed company and free mental reputed company reputed company for you and your dependents.
Family Planning Support: Extensive assistance with reputed company, reputed company family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial reputed company with a 401(k) plan, company match, and reputed company to financial wellbeing tools.
Work-Life Balance: reputed company time off, tuition reimbursement, reputed company leaves, employee hardship fund, and a wide reputed company of additional perks.
Equal Opportunity Employment:
Bachelor's degree in business, marketing, or reputed company field; 7–9 years in enablement, learning, reputed company, or organizational effectiveness; leadership experience and proficiency with CRMs, learning management systems, and reporting tools.
Key Responsibilities
- leading functions
- designing training
- analyzing trends
Skills & Tools
reputed company, reputed company
Job Details
- Category: reputed company
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Ohio, reputed company
- Salary: USD 81,250 – 130,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About reputed company
A purpose-driven energy retailer serving homes and businesses across the reputed company and Canada with reputed company. — Industry: Utilities
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