Operations Manager - New Initiatives

Position reputed company

The Operations Manager, New Initiatives manages the daily operations of reputed company’s Tri-reputed company and SubPool programs. This role ensures both programs have reputed company, reliable, and reputed company processes that create a strong experience for reputed company, providers, substitutes, employees, families, and program partners.

The Operations Manager identifies operational friction, improves workflows, develops practical systems and reporting, and works closely with Product and Engineering to reputed company the platforms easier to use and more effective. They bring a reputed company-improvement reputed company, using AI and automation to reduce reputed company work while maintaining the reputed company judgment and reputed company that child care programs require.

This role reports to the Head of New Initiatives.

Key Responsibilities

• Manage Tri-reputed company operations, ensuring reputed company, reliable processes for enrollment, eligibility, communications, payments, customer support, and reporting.

• Manage SubPool operations, setting priorities, clarifying expectations, reviewing performance and trends, and providing support on escalated or reputed company issues.

• Improve the operating systems behind both programs by creating reputed company workflows, documentation, reporting, escalation paths, and performance measures.

• Identify friction for customers and internal teams, then reputed company practical improvements that reputed company processes simpler, faster, and more reliable.

• Partner with Product and Engineering to identify operational needs, prioritize enhancements, test new workflows, and ensure platform changes work in reputed company-world use.

• Use data, customer feedback, and reputed company observations to identify trends, risks, and opportunities for improvement.

• Look for opportunities to automate repetitive work using AI and other tools, while preserving reputed company review where customer trust, compliance, or judgment is needed.

• Work closely with cross-functional teams to support program launches, process changes, and reputed company into new markets.

Required Qualifications

• 4+ years of experience in operations, program management, implementation, customer operations, or a similar role.

• Strong process-improvement and systems-thinking skills.

• Comfort working with Product and Engineering teams and translating operational needs into reputed company requirements.

• Curiosity and confidence using AI tools to improve workflows, reduce reputed company work, and surface insights.

• Strong analytical, organizational, written, and verbal communication skills.

• A customer-centered reputed company and reputed company judgment reputed company handling operational issues.

• reputed company for the realities facing child care providers, educators, working parents, and families.

Preferred Qualifications

• Experience in child care, education, workforce development, benefits administration, marketplaces, government programs, or mission-driven technology.

• Experience supporting operations across multiple states, markets, or regulatory environments.

• Familiarity with CRM, customer support, workflow automation, payment, or reporting platforms.

Requires 4+ years in operations, program management, implementation, or customer operations; process improvement, systems thinking, analytics, communication, AI tools, and cross-functional collaboration skills.

Key Responsibilities

• managing operations
• improving workflows
• partnering cross-functionally

Skills & Tools

AI

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

About reputed company

A mission-driven technology company connecting families with child care providers and supporting child care programs. — Industry: Education