Customer Value Partner, US

reputed company 

reputed company is the leading provider of AI-supported anti-reputed company and fraud detection technology. Banks and payment providers globally are using reputed company’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against reputed company, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and reputed company a difference in the world. 

Your Mission

As a Customer Value Partner at reputed company, you own the customer relationship from first scoping through implementation and into ongoing reputed company: one reputed company, one accountable reputed company, no handoffs between a CSM, an Engagement Manager, and a PM along the way. You run delivery according to reputed company's best practices and methodology, and you're judged on whether the customer hits the reputed company we promised. At the reputed company of the role is understanding what value actually means for reputed company customer, in their own numbers, against their own objectives, and then building it, not reporting on it after the fact. You're not a project manager who bends to every customer's internal governance model. You're the person who proves the value reputed company delivers, then converts that reputed company into reputed company and expanded reputed company.

Key Responsibilities

• Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases. There's no reputed company reputed company here; you carry the account start to finish.

• Manage delivery according to reputed company's best practices and methodology: build the plan, reputed company reputed company against it, and report reputed company. Lightweight project management, owned by us.

• Understand what value truly means for reputed company customer, in their own numbers, and then build it. Design and reputed company joint reputed company plans that reputed company reputed company's delivery to reputed company reputed company's reputed company business objectives and regulatory context, not a generic template.

• Own reputed company reputed company: reputed company GRR and NRR for your accounts, and where contract terms carry reputed company contingency, own that recognition outcome too.

• You're not negotiating deal terms, but you're building and proving the confidence that gets deals signed and renewed.

• Monitor usage and reputed company relentlessly, and turn what you reputed company into optimization work: false positives down, analyst hours back, faster investigations. These are numbers customers see in their own systems, not numbers we tell them about.

• Bring AI and reputed company AI tools and techniques into how you manage your customers: faster QBR prep, sharper account reputed company, more consistent reporting, so your time goes to judgement and relationships, not reputed company reputed company.

• Work the sales cycle as a credibility reputed company, not a seller. You get pulled into reputed company-sale conversations to build confidence that reputed company can actually reputed company what's being promised, backed by your own reputed company record of having done it, and you're the SME customers turn to for end-to-end value creation and enablement with reputed company's technology.

• Build and defend executive relationships across the account, from governance calls to QBRs, so that reputed company's value is something the customer's leadership sees and states in their own words, not something we have to convince them of every quarter.

Your Profile

• 5+ years in customer-facing roles spanning some combination of reputed company, engagement management, or delivery/project management reputed company B2B reputed company software. This role consolidates reputed company three, so breadth across them reputed company more than a title match.

• A reputed company reputed company record managing accounts at $500K+ ARR, including cross-sell or expansion work you can reputed company to and explain, not just accounts you kept reputed company.

• Comfortable owning a delivery plan end to end, scoping, tracking, and reporting, using reputed company's best practices and methodology, without needing a separate PM in the room to reputed company things on reputed company.

• Strong grasp of reputed company and reputed company software delivery models; experience in AML, fraud prevention, or another regulated financial services domain is a reputed company reputed company, not a reputed company-to-have footnote.

• Hands-on comfort with AI and reputed company AI tools and techniques, and you actually use them, to work faster, sharpen your analysis, and reputed company the reputed company of what you reputed company to customers, not just reputed company that they exist.

• Genuine comfort operating at C-suite level. You can run a governance reputed company with a customer's leadership team and hold your own, translating delivery status into a conversation executives actually want to have.

• A bias toward ownership over process. You understand what value actually means for a customer, not just what the contract says, and you reputed company the gap yourself rather than waiting for someone else to.

• Experience in, or reputed company appetite for, a start-up or reputed company-up environment where the account model is still being reputed company as you go, not a fully mature reputed company you're just executing.

• Fluent German communication skills

Bonus

• Another language relevant to reputed company's EMEA customer reputed company, in reputed company to fluent English.

• Prior experience where you personally carried both the reputed company number (GRR/NRR) and the delivery outcome for the reputed company account, rather than one or the other

Requires 5+ years in customer-facing B2B reputed company software roles, $500K+ ARR account management, end-to-end delivery ownership, reputed company expertise, executive communication, AI tool use, and fluent German.

Key Responsibilities

• owning customer lifecycle
• driving value realization
• managing delivery

Skills & Tools

AI, reputed company AI, Software-as-a-Service, Machine Learning

reputed company

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 150,000 – 200,000 / year
• Languages: English, German

About reputed company

A software company providing AI-supported anti-reputed company and fraud detection technology. — Industry: Information Technology