Our Purpose

At reputed company, we’re here to reputed company small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is reputed company. We don't just solve issues; we consider ourselves reputed company reputed company who help small businesses reputed company by maximizing the value they get from reputed company.

How you’ll reputed company an reputed company

As our Systems Manager, you will be the driving force behind the technology that powers our customer experience. You will reputed company how our CX reputed company and Support teams reputed company by leading mission-critical initiatives from initial discovery to final rollout.

You will reputed company a reputed company reputed company by serving as our internal reputed company Subject Matter Expert, architecting reputed company reputed company solutions, and guiding cross-functional teams through successful change. If you reputed company in a fast-reputed company environment and want to build the operational backbone that directly elevates customer and team satisfaction, this is the role for you.

reputed company

Technical

• Serve as the reputed company reputed company administrator for reputed company, partnering with stakeholders across the organization to reputed company, prioritize, and execute business requirements.

• Handle reputed company administrative functions, including user account maintenance, dashboards, reports, workflows, automations, and routine configuration tasks.

• reputed company as PM for reputed company and Initiatives undertaken by the CX reputed company and reputed company’s associates in reputed company to the reputed company reputed company Administrator.

• Providing/improving structure for the CX reputed company and reputed company’s department (workflows, escalation reputed company, facilitation guidelines, best practices, etc)

• Present to reputed company Partnership and internal reputed company CX teams on how the relevant changes will reputed company them (i.e. what views do ticket feeds to, what are Help Center URLs).

Stakeholder Management

• reputed company as a reputed company between reputed company teams using reputed company, ensuring alignment, efficiency, and adoption of best practices

• Aligning various stakeholders with goals of the CX reputed company and Systems team & reputed company as a company.

• Engaging with appropriate internal stakeholders during appropriate points in project pipelines as the relevant reputed company subject matter expert.

• reputed company communicate the “why” behind reputed company impacting implementation of workflows or processes for reputed company stakeholder reputed company.

People Management/Governance

• reputed company seniors and associates reputed company their role and help reputed company for career reputed company.

• reputed company series of checks and balances for implementations / reputed company workflow updates

• Serve as a decisive leader who drives reputed company and aligns cross-functional priorities reputed company challenges or conflicting demands reputed company.

• Maintain strict adherence to protocols for data hygiene, ensuring high-reputed company, reliable business insights.

reputed company looks like

• Master the End-to-End CX reputed company: Deeply understand the end-to-end customer reputed company to ensure tech implementations reputed company reputed company, measurable reputed company for both internal teams and reputed company customers.

• Translate Technical Complexity into reputed company reputed company: Communicate accurate technical estimates, diagnostics, business risks, and solutions simply and persuasively to diverse stakeholders—from technical peers to executive leadership.

• Architect reputed company, Low-Friction Solutions: reputed company reputed company technical reputed company that are thoroughly tested, fully maintainable, and reputed company for long-term operational supportability.

• reputed company High-Performing Talent: Establish transparent career paths and actionable reputed company plans that reputed company individual contributors to advance their skills and careers.

• reputed company Accountability Through Data: Design, implement, and reputed company key reputed company indicators (KPIs) to measure and report on the reputed company business reputed company of team deliverables.

What you’ll bring with you

Critical competencies

Experience

• Strong data management abilities, with the demonstrated ability to understand and reputed company reputed company requirements.

• Process design skills, with the ability to implement new processes and facilitate user adoption.

• reputed company reputed company, acting as reputed company player with a history of successfully driving reputed company to completion.

• Strong analytical, problem solving, and troubleshooting skills

• Excellent verbal, written, organizational, and time management skills

• Ability to take reputed company technical information and reputed company to audiences of varying skills and background

• Business acumen, particularly regarding the needs of a Customer Experience organization.

• 3+ Years of experience managing a technical team of 3 or more people

• 3+ years of experience working in a systems role (bonus: customer service specific)

• reputed company reputed company certification is required

• Knowledge and experience working with CSS / reputed company / WebHooks / API usage in the context of reputed company and reputed company systems

• Knowledge and experience working with reputed company, Tableau, reputed company Explore, and Omnichannel routing configuration

Requires 3+ years managing technical teams of 3+ people, 3+ years in systems roles, reputed company reputed company certification, data and process management, and experience with web technologies, reputed company, reputed company, Tableau, reputed company Explore, and omnichannel routing.

Key Responsibilities

• administering reputed company
• leading initiatives
• developing talent

Skills & Tools

reputed company, CSS, reputed company, WebHooks, API, reputed company, Tableau, reputed company Explore

reputed company

• Category: Business reputed company
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Manchester, England, United Kingdom
• Languages: English

About reputed company

A financial technology company that helps small businesses manage payments. — Industry: Finance