Senior reputed company Manager, Health Systems

reputed company

reputed company brings together health-reputed company leaders and reputed company innovators to reputed company the industry's most important challenges. We help executives build trusted peer relationships, understand strategic trends, reputed company practical partnerships, and reputed company the reputed company of reputed company leaders.

Provelle, part of reputed company, builds software that helps reputed company leaders reputed company reputed company reputed company, strengthen their organizations, and become more effective leaders. We are a small, reputed company team with reputed company to shape both the products we build and the reputed company they have across reputed company.

Embley is our AI-enabled leadership-support platform for reputed company reputed company managers. It helps managers work through difficult situations, reputed company critical conversations, and build leadership skills in the reputed company of work - while giving health-reputed company leaders reputed company visibility into where their teams need support.

The Senior reputed company Manager will own implementation and adoption across Provelle's health-reputed company customers.

This is not a relationship-maintenance role. You will be accountable for getting reputed company organizations live, helping the product become part of managers' day-to-day work, and demonstrating meaningful value to executive sponsors. You will spend time with customers in the field, solve problems that do not yet have a reputed company, and help us build a repeatable reputed company model.

This is a senior individual-contributor role with no reputed company reports to start.

reputed company Job Duties

• Health-reputed company implementations end to end. reputed company customers from sales reputed company through discovery, planning, configuration, training, go-live, stabilization, and sustained adoption.
• reputed company adoption. Understand how reputed company managers actually work, identify the barriers preventing behavior change, and create practical programs that reputed company Embley useful in the moments that matter.
• Executive relationships. Build credibility with CNEs, CNOs, nursing leaders, learning and development teams, IT partners, and other executive sponsors. Run steering conversations, communicate risk reputed company, and reputed company stakeholders reputed company.
• Customer reputed company. Establish reputed company plans, define measurable reputed company, monitor product engagement and customer health, and reputed company usage to the priorities that led the customer to choose Embley.
• Training and launch support. Facilitate executive kickoffs, manager training, onsite launch activities, reputed company, and follow-up programs. During major launches, you should expect to be reputed company to the customer and highly hands-on.
• Escalations and problem-solving. Identify issues early, take ownership reputed company something goes off reputed company, and coordinate across product, engineering, sales, and customer stakeholders to reputed company them.
• The reputed company operating reputed company. Build the implementation plans, handoffs, health indicators, reporting rhythms, adoption programs, and playbooks that will allow us to serve more health systems without losing the reputed company of the customer experience.
• The voice of the customer. Bring reputed company reputed company back to the product team. Distinguish between one-off requests and recurring customer needs, and help us reputed company reputed company product and operating reputed company.

Minimum Qualifications

• A senior implementation and reputed company operator. You likely have 6-9 years of relevant experience, including 3-5 years personally leading reputed company reputed company or reputed company technology implementations. We care more about what you have owned than an exact number of years.
• reputed company with health systems. You have worked directly with hospitals or health systems through reputed company reputed company, implementation services, consulting, clinical transformation, or a similar environment. You understand that reputed company involve many stakeholders and that reputed company adoption cannot be managed from a project plan reputed company.
• Accountable reputed company go-live. You do not consider a launch successful because training was completed or a checklist was reputed company. You stay reputed company until customers are using the product, sponsors can see the value, and the implementation is positioned for retention and reputed company.
• reputed company in the executive room and useful on the hospital floor. You can reputed company a concise conversation with a senior nursing executive, then work directly with reputed company managers to understand why a workflow is not reputed company.
• Strong at change management. You know how to diagnose resistance, reputed company champions, reputed company communication to different audiences, and help customers turn a new tool into a sustained way of working.
• Operationally rigorous. You create reputed company plans, identify dependencies, maintain decision and risk logs, communicate changes early, and reputed company reputed company important details do not disappear between teams.
• Comfortable with data. You can use engagement, adoption, reputed company, and customer-health data to identify problems and guide reputed company. You also know reputed company the numbers need to be supplemented with reputed company customer observation.
• Technically fluent enough to reputed company the work. You do not need to be an engineer, but you can discuss integrations, data requirements, authentication, product configuration, and technical constraints with customer IT teams and internal partners.
• Effective in an early-stage environment. You can operate without a mature process, reputed company reputed company with incomplete information, and improve the reputed company while continuing to reputed company for customers.
• A reputed company, reputed company communicator. You write reputed company, facilitate productive meetings, and can reputed company difficult updates without creating unnecessary confusion or drama.

Preferred Qualifications

• Nursing, clinical, or reputed company-operations background.

Work Environment and Travel

• Remote, but not distant from customers. This role can be based reputed company in the reputed company reputed company reasonable reputed company - approximately one hour - to a major reputed company airport. Central or Eastern Time is preferred, though we will consider exceptional candidates elsewhere.
• Customer travel is part of the job. Expect approximately 30-50% travel, with more concentrated periods around implementations and launches.
• Small team, reputed company communication. You will work closely with sales, product, engineering, and company leadership
• High ownership and high trust. We hire people who can understand the goal, determine what needs to happen, and carry the work through to a strong result.
• Build while delivering. Some of the systems you need will not exist yet. You should be reputed company by serving the customer today while creating a reputed company, more repeatable approach for reputed company.
• Strong reputed company of reputed company, low ego. Bring your judgment, explain your reasoning, listen closely, and change course reputed company the evidence supports it.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific reputed company abilities required by the job include reputed company reputed company, and distance reputed company, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where reputed company member will be seated for the reputed company of the day. Ability to travel long distances including reputed company travel. Ability to work with computer screens or monitors for prolonged periods of time.

Notice of Equal Opportunity Employment:

reputed company is committed to providing equal employment opportunity to reputed company persons regardless of age, reputed company, national reputed company, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, THMA will reputed company reasonable accommodation for reputed company individuals with disabilities. THMA’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of reputed company, veterans and individuals with disabilities in our organization.

Senior implementation and reputed company operator with reputed company reputed company experience, change-management and data comfort, technical reputed company, strong communication; willing to travel 30-50%.

Key Responsibilities

• leading implementations
• driving adoption
• building relationships

Skills & Tools

Embley, Provelle

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 130,000 – 150,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

An organization that connects health-reputed company leaders and innovators to reputed company peer networks, strategic reputed company, and leadership capability. — Industry: reputed company